When living in a new community, finding an honest broker becomes necessary.

One of the first things that I needed was a plumber. Let me begin by telling you that plumbing is not rocket science. I am not denigrating the vocation; most plumbers I know are successful because they have the right stuff when they have a job.

I also want to emphasize that plumbers, mechanics, electricians, and so on must make a profit.

If they charge $100 for five minutes of work, you are not paying for the five minutes but for the years of experience.

Some plumbing projects don’t require years of experience. A little common sense and research could be enough. I researched the problem and purchased the correct part and tool to replace the defective valve. I put the project on my to-do list.

Another project involved plumbing gas. I wanted a quote from a certified gas plumber.

I could plumb it, but leaking gas in the attic, wall, or house raises the experience quotient much higher. The shower valve’s worst-case scenario is it leaks water into a tub. Pick your battles and know your limitations.

The quote for the gas plumbing would have been free. I sweetened the deal with them. I told them that while they were here creating a scope of work and an estimate, they could change this valve for me. In that way, they could kill two birds…and get paid for their time.

I wanted to get a feel for their level of expertise and professionalism.

Other workers getting things set up for my eventual move witnessed the exchange.

Two young guys appeared instead of the older gentleman I spoke with at the plumbing company. One was most probably a plumber, and the other was a helper. This was obvious by their banter.

They focused on the valve, an ancillary project, not why I called them.

He struggled for 45 minutes. They used my valve and tool and presented me with an invoice for $215.

“What about the quote for the other work?”

“Oh…, I will do that,” he said. The quote wasn’t even an afterthought. He forgot about it.

He made notes and told me he would get back to me.

One of the other men working on another project stopped what he was doing and laughed. “You just got screwed.”

I nodded. “True, but guess who I won’t be using to do this major plumbing job!?”

They installed the valve, which functions, but did not install it correctly. A mechanical stop must be in place, but it is not.

When you hire people to represent your company, following up with your customers is something you should prioritize. Customers should test the ‘professional’ with something simple to see how they work, charge, etc.

When I tell the story to others, who ask if I know a plumber, they want to know about the quote. I never got the quote. The kid didn’t follow through.

“Are you going to call and get it?”

“Not from them. Even if it were free, I wouldn’t want them doing the work.”

Contractors should display some modicum of morality. Ethics are lacking, and the trend is not for the better. If he half-assed a simple shower valve install and charged like a seasoned professional, think about them running a gas pipe in the attic, walls, etc.