Month: November 2017

Open letter to Apple

Open letter to Apple

Dear Apple,

It would seem to me that creating an environment where your products have designed obsolescence is wrong on any number of levels.

“An aging relative thought he might like to read on a Kindle type device.  I took my working IPad version 1 and reset it to its factory original specifications.  I then made him an apple account on iTunes and attempted to download Netflix, Kindle and some other games he might enjoy.”

My plan had one major flaw that I had not anticipated.  Not only do all apps require an IOS of a later date but, I cannot update to any more recent IOS that was on there because it is no longer available. The latest IOS will not support the iPad 1, and I suspect the iPad II may be close to becoming obsolete as well.  Since this was my first iPad and I have moved onto the II, IPad Air, and the Pro, I no longer had the backup from that iPad version 1, making it now a paperweight.

Might I suggest that you make available the latest IOS for those devices and a cache of apps that will work with them?  I realize that this might affect people buying new iPads and phones and such vs. keeping their old ones going a little longer but, each phone and each iPad was not cheap. While they may not be a primary device, they will still play a movie or music and serve some purpose vs. filling a landfill.

In the previous case mentioned, a tablet running Android IOS for $100 took care of everything that he needed.  While I would have preferred that he was able to use my iPad 1, I was not about to drop $1000 for a tablet to read, play games and maybe watch Netflix on.

I still have my first iPhone and use it for music, the same is true with the 4S. These are great for plugging into your car.  Even with the cellular service terminated, it will still function to dial 911 in a pinch.  It of course also has your music which plays nicely through the stereo, replacing the iPod.  The apps that I purchased at the time still work beautifully as well.

I must admit that I find it curious how the old updated iPhone 4s performs nicely compared to my 6S which has become slower and slower with every update.  Is that my imagination?  I think not.

The PC industry has been guilty of this for years, although one could blame it on programmers designing software on the latest and greatest hardware.

What we used to refer to as “tight code” is no longer necessary as programmers have terabytes of space, gigahertz of speed and of course gigs of memory to store that slack code in to.

Programming back in the day, was probably more of a challenge than it is today.

Whether the hardware drives the software industry or the other way around, it is the consumer that gets the short end of the stick.

Apple should have a place where one can obtain the latest IOS (or last available) for their particular device, and apps that were written for and worked with that version of the IOS.

While the tail rarely wags the dog, as we are learning with recent events, consumers, if rallied and coordinated, can wag the dog.

Should we organize a campaign to wag the dog?

My two cents!

 

Scott

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When Should You Replace Equipment and Why

When Should You Replace Equipment and Why

 

 

Today I thought I would talk about a subject that is near and dear to the hearts of most CFO’s.  Money and budgets.

 

In the IT ARENA as it were all hardware has a lifespan.

 

  • Desktops 5 years
  • Laptops 3 years
  • Tablets, PDA’s and phones about 2. *

 

HAM or Hardware Asset Management is close cousins to SAM or Software asset management.

Many that I deal with in this industry are loath to do either of these.

 

Why?

What seems so intuitive to a business minded person is out in left field to the IT Manager.

 

While most hardcore IT people will undoubtedly have the updated newest most magnificent PC at home, they will be loath to keep the hardware at work current.  Either budgetary constraints, lack of planning on their IT staff, laziness or foolishness on managements parts while keeping the dinosaurs alive.

IT is a moving target.

One of my clients was experiencing a strange anomaly on one of their machines.  I was there for other reasons, and they ask me if I had ever seen anything like it.

 

On occasion, the mouse pointer would change with some strange addition to it, making the original tip Indistinguishable from where it should be pointing.

 

Nobody has seen everything and the same is true for me.  Offering my services, as they did not have the time for this, I did the usual stuff.

After hours of doing my routine including removing the hard drive and running scans on it outside of its operating system, the problem looked more and more like hardware.  Faulty graphics adapter perhaps.

After moving the PC into the shop, the problem disappeared.

Going back to the work area where the PC was, under the desk was an old UPS.  Taking the UPS into the shop and checking it out, I soon discovered that the sine wave of 60 cycles was anything but clean and, it was not holding the right voltages even though the battery was good.   Upon further investigation, I learned that they had a routine of replacing batteries in old UPS’s and putting them back out.

Putting a new ups under the ladies desk, solved the problem.  It was a $79 solution which should have been automatic.

I don’t want to go into the weeds here, but electronics have a lifespan.  Things called MOV’s for one (metal oxide Varistor) are sacrificial devices that are designed to clamp power spikes keeping them from going downstream, in this case, into your PC and monitor.  They have a finite lifespan.

UPS’s or Uninterruptable power supplies are insurance.  When the battery dies, replace them.

Recycle them after you remove the battery and dispose of it accordingly.   I would bet that all over every office building they have surge protectors that are no longer functioning.  For the same reason, they too have an MOV across the 120V AC line.  They die!

I have written about PC’s lifespan before, so I don’t want to repeat myself.

Hardware Asset Management protects the company in many ways.

You should never put an old machine at someone desk having them limp by with a clunker when they need a Corvette. The software today is memory and CPU intensive with the ever growing demands of anti-virus software and the numerous updates, it is worse.

Soft dollars are real.  If you have employees that cannot work because their network is down, that is real money!

Employing a good software deployment strategy along with keeping the same model of machine in the business is wise, and worth looking into.

Software and Hardware management are critical pieces of a business strategy.

One client I had, bought whatever was on sale on New Egg.  Support was a bloody nightmare and oh by the way, why do you think it is on sale?

Always purchase from a VAR, and build that relationship with them.  You may need them one day!

Leasing vs. owning is worth looking into for many reasons.  Bottom line, you change out the PC’s every few years, and you get the same PC to support throughout the company.

The clunkers end up on eBay and eventually, someone somewhere will be playing solitaire on it.   Today’s Corvettes are tomorrow Clunkers, simple truth! 

Depending on the size of your company software licensing needs to be evaluated and care taken to make sure that you are in compliance. An enterprise license is excellent to have if you are large enough. Software and licensing are evolving daily it seems, with lease being the operative word.  Subscription services much like antivirus software is commonplace, ensuring a revenue stream for the developers.

Gone are the days of buying a box of software with a few floppy disk and using it forever.

I was visiting some friend when I saw an old 486 computer sitting on his mother’s desk.

My first computer was a Kaypro, and I went through the 8088 @4.7 mhz to GHz and beyond.  To see the old 486 running with Solitaire on the screen and windows version three, you could see the mindset and how it evolved.

I recently trashed (recycled) a bin full of disks with programs, backups, and god only knows what all.  The next week I tossed an entire bookshelf full of technical books from Novell to MSCE windows NT stuff.  Thousands of dollars and hundreds of hours studying in the bin.  SAD

Your PC is not too dissimilar from your car.  You don’t buy it as a thing but as a resource. When your vehicle starts to spend more time in the shop than on the road, you trade it in.  The same is true of your PC, Laptop and the rest.

Somewhere in my closet I still have a 16mg stick of memory that I paid over $500 for back in the early 80’s.  $500 back then was a lot of cash.  The stick of memory is nothing.  What it did for me was why I bought it.

If you are not connected to the internet as long as you can keep your 486 running, and it does what you need it to do, it is viable.  If you still have a copy of lotus 123, you too can relive the days of / .. 🙂

 

*  2 years on the average portable device is recommended because they are portable, and often dropped.  If you budget 2 years, you can indeed budget correctly.

 

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-Best