Tag: hardware

Ready, Fire …Aim

Ready, Fire …Aim

After the recent storms, one might have guessed that my phone has been busy.  Firstly let me say that Disaster Recovery by its very title is a bit of a misnomer.  While I have some abilities to recover lost data using some forensic skills developed over decades of twiddling bits, that is not really disaster recovery.

Disaster Recovery and business continuity are about planning for an event which may or may not happen.  The “plan” assumes that your business systems will be affected negatively and puts forth a tested strategy to recover from the said event.

With the recent devastation by hurricanes and earthquakes, one would think that those businesses not affected would be learning from those that were.  If you search my blogs on this site, you will see that I have laid out

Do not ask him or her, are we covered just in case, ask them specific questions laid out in this blog here.

Yes is not a satisfactory answer, demand the details and the proof.  I don’t care how much of a friend he or she is, demand the evidence.  The devil is in the details, and the last thing you want is a bunch of excuses.

I am learning from phone calls that too many have been assured that they are covered, and that is very possibly why today they are looking for ways to recover data from destroyed equipment.

Disaster recovery is not some dark magic spell cast under the voodoo magic of bits and bytes in the wiring closet or back part of the computer room.  The bottom line is to test it, whatever your people come up with, check it.  Keep checking it until you can recover your business with outside contractors and hardware with data and documents prepared by your staff.  There is to be no input from you or your staff during the test.  The hurricane, earthquake, fire, attack from zombies or employee error took you and them away from the scene. The plan provided must work!

This is why we who do this insist that companies use “best practice” standards in the industry when creating your individual networks and systems.

One such company has a senior IT staff littered with programmers.  These people think they know more than Microsoft.  Using kludges from Unix, Linux and other programming wizardry to subvert some of the basic tenants of networking, they have made their network so unique that it will depend on them to be there to recover.

If it is not broken, don’t fix it!

Writing programs that workaround things like DNS is just crazy stuff and now it is dependent on the network never changing, at all.

If your data is successfully mirrored offsite, an excellent team of engineers might get you going in weeks, not days if you have failed to follow best practices.  While your data might eventually be usable, you and your company will be on the sidelines as most businesses do not recover from such a catastrophe.

Folks I have been at this since 1982, I have learned a thing or two in those years.  Ask your team the questions or be prepared for unpleasant surprises should you ever face a business stopping event.

Got to go and explain once again what disaster recovery is and is not.

-Best

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What If?

What If?

Every day someone finds something.  This day was no exception.  The more creative the attack the more interesting the day.  If you call that number they try to get you to give them $199.00 to unlock your computer.

You can send me some money if you like but, here is the fix for this…

CTL ALT DEL , task manager, kill the process, aka browser and then do not restore the page when you reload the browser.

I am not affiliated with CCleaner but I sell a heck of a lot of it for them.  Install it and let it clean your browser after every use.  $25 a year and damn well worth it!

As one might use an explicative to emphasize a point, I often use a somewhat tawdry analogy for this purpose.  Surfing the web with inadequate anti-virus software is like “hooking up with a stranger” without using protection.   Not only is it idiotic, but dangerous!

Having been in Data Processing, or the IT business since before Steve Jobs or Bill Gates was a household name, I know a thing or two.  The scars on my back are from arrows taken in the trenches of digital mayhem. This bedlam was caused by such things as bosses wanting to be on the bleeding edge, to software not ready for prime time, been there done that.

Free antivirus software is not worth what you pay for it!  

The best security software is going to have a price or cost to it.  Why?  It takes many engineers, coders, and much research to create and maintain a massive program like anti-virus software.  Who is going to do that for free?  More importantly, why?

While someone might write an app for free, to get their name out there; anti-virus software takes a village.

Much like hiring someone to sell your home, you don’t hire someone who does it part time or as a hobby. If you want to get something done, give it to a busy person.  If you want to sell your home, hire someone who’s lively hood depends upon them being successful.  You want a secure computer, hire or purchase the product with the most to lose if it fails.

There is much more to the process of considering which product to purchase but, free is not a reason.  I would argue that free is a cause to eliminate that choice.

The reality is that the internet has become the wild west.  The bullet that finds you can come from almost anywhere. Every company that uses computers should have a security officer.  His or her job should be to focus their attention on threats out there and the best way to keep them from affecting that company.

I find it surprising that politicians are screaming about Russian hacking of our computers.  What the hell do you expect?  You just assume that someone with a certification gives a damn!?

What worked in 1982 does not work now.  Having a “PC Wizard, or your grandchildren” working for you is tantamount to a trapeze act, blindfolded and working without a net.  Insurance companies and credit card companies are now aware of this and demanding your strategies to be secure in the world of cyber threats.  They should audit you, and they should hire folks like me who know what to look for.

White Hat hacking allows us an inside look at what one might expect.  We learn many ways to infiltrate a company.  The same applies to the TSA in homeland security.  While I would probably choose a job to be that guy that test the security systems of the homeland, airports and such, it is much easier to check companies.

The first thing I must do is understand you.  More importantly, know that entity many of us in the biz call “users.”

Too many infiltrations are accomplished with something called click bait.   “Ten pictures that should never have been made public…” With half a picture of some scantily clad woman visible, how many will click?

Human nature dictates men will want to see what the camera saw. “Boom, you’re infected.”

Good antivirus software will stop any activity created by software manipulation but, the caveat or keyword there is “good.”  What if you bought the bargain basement software or just used the free stuff?

For the coders to write the fix, someone must fall prey to it, report it, and then they must institute a fix.  That is why Software of this type is never static.  Updates are consistent and often.  New threats are released hourly.  To run a company dedicated to this is no small task.

Maybe you own a plant which produces widgets.  Your widgets are better than others, and your competition wants the skinny.  You hired someone like me for your IT manager or CIO so they cannot get in through your firewalls.  Your safe, or so you think.  Industrial espionage is rife in the competitive world of gadgets and widgets.  If I want in bad enough, I will contract one of my guys to write a program that will hide on a computer until certain key phrases are typed, and then it will activate.

“Wait, you said my firewall is secure, Fort Knox secure!”

“Why yes I did, so I am going to place this little program on a thumb drive and…I am going to put some naughty pictures on it with some commercial looking writing on the outside of the device to make the person who picks it up from the parking lot where I dropped it, think that they have something juicy.”

Possibly just tossing a thumb drive out the window of my car near the parking lot with a few files on it, and the Trojan would be enough to get me into your network.  I will purchase some chrome colored or fancy looking thumb drive to be sure that it is spotted.  I will know when the landscape folks work, so I make sure and plant it after they have done their thing so that one of your employees will find it.

Maybe I send one of my spies out to places that your guys eat and leave the drive on the table by the ashtray or the salt and pepper shaker at the table they eat every week on a given day and time.

Possibly I get one of my people inside your company, hired by you.  They install some remotely controlled program like Team Viewer on their PC and Viola; you are hacked.

Because your IT guy is so sure that his firewall is good enough, or your engineers are so demanding that he left the USB ports open for use by them, with lax policies he leaves your company vulnerable too.

How do we stop the threats?

One way we do this is with training.  Every employee should sit through CE training on the essential use of the corporate computers.  This is information that they can bring home and share.  Education is by far the best tool one can have in their arsenal.

All of the policies are trumpeted for them to hear and before they leave they sign a document saying they will adhere to them.  With it harder and harder to fire people these days, that too is one more tool in your belt.  Good employees, you want to keep, those that prove lacking, they need to go.

I could easily make the argument that good computing practices are patriotic.  I could certainly apply this to purchasing respectable anti-virus software and creating policies and procedures that protect your business but, the bottom line is, in the end, it will save the company money.

I was making this argument to a CEO of a good sized company when he stopped me and said, but viruses help your bottom line too.

I argued that I would much rather use my time and talents to design safe environments for companies like his than put out fires.   It is considerably less expensive to install a good fire retardant system then to try and rebuild.  Yes, a metaphor for using robust best practice standards in computing vs. reacting to noise.

Noise is the result of a problem created by an event that was unplanned or caused by employee error.

A good security person is somewhat paranoid and is always asking, what if?  I do this in disaster recovery scenarios balancing those “what if’s” against statistics and a risks assessment.

With proper education, we can mitigate the employee errors.  Using proper procedures and policies, we can diminish the unplanned events, i.e. viruses or other malicious code.

When I run into companies that think free antivirus software is adequate, it makes me a little crazy.  If they are a public company, trust me, I will not purchase their stock.  Flirting with disaster out of sheer frugality or ignorance is idiotic.

If you keep your guys around because you like them, think again.  I may love some folks, but I would not hire them for certain positions if I could find someone better.  I don’t have to like you, for you to work for me.  If you are the best person for the job, you get the job.  P&L trumps feelings!  Feelings can be costly and can be a liability.  Logic in business is your ally.  Logic must always be forefront when making business decisions.

I have walked away from companies who have their kids working for them.  By hiring the children, you open yourself up to losses that could be untold.  One company had their children not doing the paperwork necessary to complete the task, thus losing money in that department.  Hiring me to do an analysis, it did not take long to find the problem.  I fired her children after trying to work with them.  I kid you not one of them actually cried in my office after telling him time after time he must do all of the job.  A grown man crying!  There is no crying in IT.  Either perform the work or get the hell out!  Either do all of the job or learn to ask, “Do you want fries with that?”   Is that too tough?  I felt for the kid but, feelings do not dictate policy.

Do your kids a favor and don’t hire them.  The real world does not work that way so why in the world handicap them, and make them believe that it does?

Over the years there are best practices that have been created by time trusted procedures and policies.

Some are things like:

  • Hardware Asset management.
  • Software Asset management
  • Security both physical and digital

I could write a book on the subject, but I will spare you the details.

Today, now more than ever we must harden our networks.  We must have sound policies and procedures in place, and they must be adhered to.  Documentation is essential, and it must be updated.

I don’t relish firing people but, sometimes their people are the problem, and the CEO is so far removed from the process they just don’t know it.  If training can fix it, I am all for it.  Attitude too plays a crucial role in the process, and I will not tolerate a crappy attitude.  Life is too short, and the subject matter is too important.

I love the HR folks because often they are the gatekeepers, saving the CEO from disaster.  Good HR folks are worth their weight in silver.  Gold, maybe not, so let’s stick with silver. Worthy people are not that hard to find as many would have you believe.  Upright people are around, but they may not have everything that you are looking for immediately.

Instant gratification is an expensive luxury and can be elusive at best.  Where employees are concerned, I want to start with a “good foundation.”

We place certifications above character, and that is part of our modern day conundrum.

I hired a grocery store manager and trained him for a job in IT.  He had little experience in the job I hired him for, so why did I hire him?

He had the right attitude and wanted to learn.

I had the time to train him.

The money used for training him was penny’s compared to hiring exactly what I was looking for.

He did not have the bad habits that come with so many “experts”  with the certifications, and their egos.

He ran a grocery store and let me tell you; he was not afraid of work!

Back in the day, we had interns or apprentices.  Folks, we need to look carefully at that once again.  I have hired many over the years that had the right attitude and the skill set to learn.  American people are out there struggling, and we won’t give them a chance.  Why?  Instant gratification.  We need someone who can step into the job right now, and we run with minimum employees because of what?  Because it is so expensive to have employees.

That is one of the things we need to push back on Congress and health care to fix, but the reality is, internships and apprentices I think are essential to finding and creating good employees.

Every job fair that I go to has thousands of workers looking for work.  If you can’t find them, you are not looking!  I spot good employees daily.  There are times I would love to go work for a recruiter just because I can spot talent!

Are they the exact racehorse ready for the Derby today?  Maybe not, but can they be trained?  There are virtual diamonds in the rough everywhere, looking for a chance! We are begging to bring in more H1B folks instead of taking care of our own.  That is not very damned patriotic if you ask me!

Our schools are a disaster in my opinion.  In speaking with college graduates today, I am frequently amazed at just how ignorant and totally out of touch with reality that they are.  Someone somewhere screwed them to the tune of tens of thousands of dollars for an education that is worthless.  When they think voting for a socialist is a good idea, they were screwed by their college and should demand their money back!

Today we have kids tens of thousands of dollars in debt, and they cannot find a job.  I know of several college grades making much less than $15 an hour.  Our educational system needs an overhaul.

As quickly as a company can get a process documented and packaged, they send it overseas via a VPN over the internet, sending jobs out of the country.

Trades are being overlooked for white collar jobs which are going the same way.  IT jobs are vanishing in the states.  Virtual IT shops are set up in some foreign country, hiring an English speaking American to act as a liaison between them and their Indian or other counterparts.  With an American point of contact, it is then up to the American to manage the folks in another country who speak little English, making little money, to be the IT shop for these American companies.  This same person puts an American face on their business while working with their client managing the “noise.”

“Do you see any security risk there?”

You have no clue where your intellectual property is going or who is seeing it.  Maybe you have a contract but so what.  Much like HIPAA was created to protect your health information, do you honestly feel as if your information is secure?  If you do, you are fooling yourself.  Read the documents you sign when you visit the doctor.  You sign things saying that your information is protected and then you sign a document which pretty much gives them a pass to do whatever they want to do with your information.  Smoke and mirrors.

Doctors and hospitals are hacked and the information is stolen all too often.  Why?  How?  Piss poor planning on someone’s part. Using some cheap method to get things done perhaps?

Your contract with your Virtual IT company is as worthless as the paper it was printed on.  Yes, that deal might make you feel better but, know if you are a developer, someone in some other country has your work and if they can use it, they will.

I want to touch on Software Asset Management as it is germane to this subject.  All of the subjects are salient, but that one, in particular, is in the case of security.

There are tools which you can use to inventory every program on every PC.  Why?  Why would you want to do this?

Licensing of software is an issue, but more importantly, you should want to know what is on those PCs.  The first time I did this for a company I was struck with the reality of the sheer number of programs designed for remote control of a PC, that was active.

In this world we live in, corporations can ill afford to have the wild west inside their computer networks.  Besides the games and other foolishness that was identified, the risk to the infrastructure was phenomenal. The company is liable for every program on their PC’s, no matter who put it there.  If they are audited for their licenses, and someone like myself does an audit and finds them, they must then produce that license.  Can you?  Can you put your hands on all of your licenses?

Ignorance is no excuse!

Having been part of the evolution of the business process, dating back to the secretary and the typewriter to current day, I have seen the learning curve first hand.  Fighting the first virus on a network before there was anti-virus software; asking “what if” became second nature.

Back when Gregg shorthand was used, a business letter cost an average of $100.00 back then.  Now we type out e-mails with the ease of few keystrokes and dictation is a thing of history.  Technology has improved the business process, but the bad guys have found a way to make it interesting.

The very tools we use to make our lives easier are under constant threat by evil forces that look for ways to extort money or steal your property either through the exploitation of your network, or your employees themselves.

We use the cloud as if it were a hard drive in some vault in our closet.  We send information to the cloud without a clue where the cloud is and who has access to it.  Why we don’t encrypt that data before it leaves our computers is beyond me.  If I were a villain, I would be looking for ways to infiltrate the “cloud.”

“What if?”

The opinions expressed are my own as well as the intellectual value of the information put forth for your consumption.

© All Rights Reserved 2017

 

How often Should I Change the Ribbon

How often Should I Change the Ribbon

 

 

By far this is the most often asked question when I am speaking with a customer.

First things first, however.  There are three different types of ribbon for your consideration.

rapidprint ribbon a

By “type of ribbon,” I mean what fabric was used.

  • Nylon
  • Cotton
  • Silk

Nylon, most probably the least expensive of the three has plusses and minuses.

Nylon takes more abuse but, does not hold as much ink as some others.

Cotton, also not the most expensive holds much more ink for a longer period. However, Cotton pulverizes much easier than Nylon.

Silk, the most expensive of the three holds together longer and is in the middle of the road as far as its ability to retain ink.

“Great, there are three types, which one do I need?”

There are a few different factors to consider.

Your average humidity.  The moisture in ink will evaporate much faster in Arizona, than Florida, for example.

“Why do I care about how fast the moisture evaporates?”

The medium for the ink is the moisture.  When the ribbon is dry, the quality of the print is diminished.  Also, it is my contention that the moisture from the ink assist in lubricating the type section allowing it to wear much slower than pure metal on metal.

Pulverization

As the solenoid under the type section rises to strike the type section, it places the imprint on the document of the date, time and whatever other information you may have on your individual plates.

Each time it does this, it breaks the bonds in the fabric a little, which is the ribbons substrate or media which holds the actual ink.

During the ribbons life cycle, the spooling mechanism rolls the fabric back and forth as it nears the end.  Several passes of the ribbon are possibly before the ribbon should be replaced.

I tell customers to make an imprint right after they change the ribbon.  Take that example hang it by your machine somewhere.

Much like the brakes on your car, you have no idea that from the get go they are performing less efficiently until one day you hear the ubiquitous squeal from a metal warning indicator telling you to service your brakes.  Each day they wear just a little bit more and stop just a little less efficiently.

Your ribbon from day one slowly loses ink, and before you know it, you are not able to clearly see the imprint.

“Why is this a problem, I want to get the most out of the ribbon I can!”

“No, no you don’t.  Most of you are scanning or imaging your documents.  That means that the original text must be legible.  Since most scanners do not get 100% of the original “value” or the image darkness, the original needs to be as dark and definite as possible.”  Secondly using a ribbon too long will cause pulverization of the substrate.  If you have ever looked inside your Rapidprint or Widmer file date stamper and seen “gunk” in the wheels or plates. That is from ribbon fragments and paper dust bound together with ink as the glue.”

Do not try this at home!

Many of you have attempted to clean this yourself.  Once you try this, quickly you will see the error in your way.  Using an old toothbrush and alcohol should be an easy task!  There is a reason that I do very little service in the field.  One customer did this and told me of the experience.  I did not mean to laugh but, the walls appeared as though an inkwell blew up.  Her clothes, desk and anything within proximity was spotted with ink.

Never mind the mess that this process makes here is the real bugaboo.  When cleaning the machine, you take the oils and other chemicals away which lubricate the wheels and mechanism.

I disassemble each machine after cleaning it replacing the worn parts, and then I replace the lubricants.

For these to function properly the tolerances are critical.  Some have tried to replace parts by themselves to find they got into more than they bargained for.

If the machine full of gunk is left untreated, the mechanism will wear faster, and the imprint will not be clear but smeared as the letters like “O” will be filled in and appear as a large dot instead of an “o.”  The same applies to the numbers 0 or 6 or 8 or 9 and any other letter than has a closed circle of some sort.

Since these machines can cost up to $1000 each, it is a super good idea to have them serviced occasionally.

Changing the ribbon when the print starts to get too light is also a good idea.

At TimeDok we sell and service these machine and have done so since 1995.

If you purchase a dozen or more ribbons from me at one time, I pick up the shipping.

In summary, Silk is the most robust ribbon for those of you who don’t like to change them as often as you should.

Cotton will render the best print image but will pulverize and needs to be changed when the print gets too light.

Nylon is less expensive than Silk and does hold up better than cotton but will not last as long as cotton or silk.

One of the other things I see too often is this.  “The spooler is not working!”

Go here and check this out before you send me your machine

http://www.timedok.com/Support.html

The other guys won’t tell you that…

While I actually want your business, I don’t want it under false pretense. Many times the ribbon was installed improperly, and it will not spool if it is.

Follow me on Linked In or check out my website at www.timedok.com.

“Is it feasible to use Timedok for my service as I am not in Texas?”

If you can get UPS to come to your location then yes.  I currently have customers in all 50 states and in some of its territories.

Call or write for details.  Many times a machine will just show up with no advanced warning from a new customer.  That is ok too but, a heads up would be nice so I can get to know you a little and vice versa.

http://www.timedok.com/contact.html

 

 

 

Hubris in IT

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It would seem that “Pride cometh before a fall” is something that is lost on most people who work in IT.

 

As someone who has been working with computers from about the time Bill Gates was buying an operating system from some poor guy in Washington State, and Steve Jobs was phone phreaking; There is just not much that escapes me.

 

I was doing some consulting for a company that was simply put together with bailing wire and scotch tape.  They had a huge pipe to the internet and were getting a dribble through by the time it hit the desktop.

 

Loading WireShark (a free protocol analyzer) examining the broadcast packets it was easy to see why.  The OS was literally working with NetBIOS to route packets.

 

A quick examination of the “server room” found the switches all tied together with Fiber and, patch cords going from one switch to another causing untold amount of routing loops etc. While the picture above is a stock photo the room in question looked very much like this.

 

My job however was not to fix their networking issues as this was the task of the guy I was “helping.”  He was the System Administrator.  I sent e-mails to him alerting him to my findings so he could take the appropriate steps, which for some reason he discounted and did not do.

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The weeks went on and the problems persisted several times a day where people were kicked off of the network or files were corrupt or lost etc.  His response/fix was to release and renew the IP address.  Putting one band aid on the problem day after day I guess gave him a sense of accomplishment but the problems were looming and like the 500 pound gorilla in the closet, soon to get out.

 

One of the things that I learned many years ago is to work with VARS.  Value added resellers have years of experience to draw upon.  They know which products are buggy and to stay away from and which are tried and true.  If you are a business don’t try and save money via internet stores as you will get what others can’t sell for one reason or another.  They are on sale for a reason…

 

When I asked him for his vendor contact list to include in his DR plan, there were no VARS on the list.  Everything was from internet companies or local retail locations.  He in fact had no fallback plan if the $hit hit the fan.

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The hardware purchased looked as much.  There were no standards anywhere.  There were high end SANS tied to cheap switches.  The workstation of choice was whatever he got a good deal on making mass deployment of anything just about impossible.  Hardware was way past its lifecycle and the list just went on.  Because of his pride; he was not willing to listen to anyone regarding anything IT.  If he does not change it will be his undoing.

 

This is not my first rodeo and certainly not my first encounter with arrogance.  As a manager I can deal with it, as a consultant one must work around it and if it becomes too big of an impediment, bow out.  There is no reason to sully your name with a situation like this when the outcome will likely somehow be your fault.  

 

Always hire people smarter than you are and have the humility to acknowledge that you are not the end all be all.  There is simply too much information out there to know it all.  Wisdom is; knowing that you need help and to leverage VARS and consultants is simply smart.

 

-Best to you and those that you care about!

The case of the password vs insanity.

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We have all heard that the definition of insanity is: doing the same thing over and over again expecting different results.  This was not lost on me when recently my password on my home PC was no longer accepted.

Imagine logging in to your own PC, that no one else touches, and the password no longer works.

I cannot tell you how many times that I tried the password that I know that it is supposed to be, and then doubting my sanity, trying every other password that it might be “just in case I changed it” without remembering I did. 

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The only reason there was a smidgeon of a doubt is that recently Yahoo forced me to change my password.  They would accept nothing less than a strong password which by the way is so strong that I have trouble typing it while looking at it, and there is not a chance of remembering it.

No longer are the days of the family pet or address or birthday acceptable as passwords.  Imagine having to type a password like this T4^s#hg^9? every time you logged on to your computer!

While the home PC’s password was not quite this strong, there is more than room for error.  This led to a rather frustrating afternoon as one might guess.

The trouble shooting process was difficult as Windows allows little room for error and certainly not much for diagnostics.  My first guess was the keyboard had to be messing up in some way so I changed the batteries.  When that did not bear fruit I hooked up a hard wired keyboard to the USB port and still nothing.  “Incorrect login name or password.” 

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Google produced nothing relevant other than an ad for some company that sells some software to recover your password.  Microsoft was no help.  If I were in a decision making role at Microsoft I would make some sort of option on the login screen that would allow for one to make certain that their keyboard is typing the correct letter and that the caps is on or off.  Wireless keyboards don’t have any LED on them to tell you about “num lock” or shift lock and , the screen was not giving me any hint of this either although it normally would.

Windows 7 offers a way to reset the password, but you have to plan for it first and oh yes, it requires the “A drive, a floppy.”  This too needs to be re-thought as few computers today have a floppy drive.

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Somewhere in the process of trying to boot into safe mode I get an error that says “keyboard failure.”

At this point I try the wired keyboard into several different USB ports with the same results.  I then installed a usb card thinking that maybe that would work, nope same results.

I could do things in Bios but not in Windows.  The thing that would have helped is a way to check the keyboard, in Bios.  My guess is that Bios is not as picky about what it sees from the keyboard and since you are only using limited keyboard functions, curser movements, enter and tab, one would not have guessed that the USB was having issues.

I just happen to own another machine of identical configuration, so a swap of the hardrive to the other machine rendered a machine that worked with my password that worked all along.

I can only conclude that there is an issue with the USB controller on the motherboard.

I am considering clearing out the Bios on the old board and trying a re-install of the software just to see if that fixes it.  There may also be some sort of update from Dell for that Bios.

For you hardware junkies out there, this is probably standard fare.  While I could have purchased a new machine for the $$ wasted in time to diagnose this, I have a new found empathy towards those who just use the machine and have no clue how it works.

Can you imagine Joe Q User out there that really looks for the “any key” having an issue like this?Image

If I was frustrated (and I have been at this when DOS 1 was new,) I cannot even fathom what something like this would be like for others who have less experience than I.

I hope that this helps someone somewhere possibly saving some time and frustration as this type of bugaboo should not happen.

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Best to you and those that you care about!