Category: Information Technology

Hubris in IT

It would seem that “Pride cometh before a fall” is something that is lost on most people who work in IT.

As someone who has been working with computers from about the time Bill Gates was buying an operating system from some poor guy in Washington State, and Steve Jobs was phone phreaking; There is just not much that escapes me.

I was doing some consulting for a company that was simply put together with bailing wire and scotch tape. They had a huge pipe to the internet and were getting a dribble through by the time it hit the desktop.

Loading WireShark (a free protocol analyzer) examining the broadcast packets it was easy to see why. The OS was literally working with NetBIOS to route packets.

A quick examination of the “server room” found the switches all tied together with Fiber and, patch cords going from one switch to another causing untold amount of routing loops etc. While the picture above is a stock photo the room in question looked very much like this.

My job however was not to fix their networking issues as this was the task of the guy I was “helping.” He was the System Administrator. I sent e-mails to him alerting him to my findings so he could take the appropriate steps, which for some reason he discounted and did not do.

The weeks went on and the problems persisted several times a day where people were kicked off of the network or files were corrupt or lost etc. His response/fix was to release and renew the IP address. Putting one band aid on the problem day after day I guess gave him a sense of accomplishment but the problems were looming and like the 500 pound gorilla in the closet, soon to get out.

One of the things that I learned many years ago is to work with VARS. Value added resellers have years of experience to draw upon. They know which products are buggy and to stay away from and which are tried and true. If you are a business don’t try and save money via internet stores as you will get what others can’t sell for one reason or another. They are on sale for a reason…

When I asked him for his vendor contact list to include in his DR plan, there were no VARS on the list. Everything was from internet companies or local retail locations. He in fact had no fallback plan if the $hit hit the fan.

The hardware purchased looked as much. There were no standards anywhere. There were high end SANS tied to cheap switches. The workstation of choice was whatever he got a good deal on making mass deployment of anything just about impossible. Hardware was way past its lifecycle and the list just went on. Because of his pride; he was not willing to listen to anyone regarding anything IT. If he does not change it will be his undoing.

This is not my first rodeo and certainly not my first encounter with arrogance. As a manager I can deal with it, as a consultant one must work around it and if it becomes too big of an impediment, bow out. There is no reason to sully your name with a situation like this when the outcome will likely somehow be your fault.

Always hire people smarter than you are and have the humility to acknowledge that you are not the end all be all. There is simply too much information out there to know it all. Wisdom is; knowing that you need help and to leverage VARS and consultants is simply smart.

-Best to you and those that you care about!

IT in a Nutshell

IT in a nutshell..

Most CEO’s or presidents of companies have no idea that the sword of Damocles’ is right over their head. They don’t know because they are blissfully ignorant of the workings of their IT department. Truth be told IT, is a cost center and frowned upon in most companies as they “don’t produce.” This is true in the mindset of the upper echelon. They put up with the CIO or his people and equivocate when it comes to allowing them money for projects, as they really don’t have a clue. Their job is to run the company, not IT.

There are three basics tenants of IT.

Provide the infrastructure for people to be productive.
Provide the security to safeguard the company’s assets both in intellectual property as well as physical property.
Provide mechanisms for future growth and have a robust enough environment to handle ad-hoc projects.

In working with most companies the infrastructure grew behind the power curve out of necessity. This of course is the most expensive way to grow your infrastructure in that many things are done to “temporarily” get them through the “event”. Emergency projects are hardly ever well thought out, and hidden surprises are always lurking. Remember that old axiom; there are never any good surprises in business.

One of the things that I talk about a lot is hardware management. Each and every piece of hardware in your company has a life cycle. Not unlike your car or home computer or cell phone. Planning for the life cycle for equipment allows the company to budget for replacement of same and keeps the down time to a minimum as well as keeps the employees productive.

Down time is expensive both in hard and soft dollars. If you have 300 people who can’t work because the server is down, you are loosing money. If Sally can’t assist the outside sales people because her pc is moving at the speed of drying paint, they both are loosing time which is “MONEY!”

S.A.M. or software asset management is also something that the IT department seems to ignore and this is really something that should grab at least the attention of the CFO. Does each and every person need a full copy of office or do they simply need Word or Outlook. I was in one account where each and every machine had a full version of office on it. 40% of these were used as a terminal: that was it! Five hundred dollars times 120 machines is $60K wasted! Can you tell me one company that could not use an extra $60K?

Now, add to this scenario that this guy was installing this software on machines that were already past their life cycle. I don’t profess to be an attorney or a legal scholar on EULA but, it is conceivable that when that machine dies, that license will die with it. There may be hoops that you can jump through to get Microsoft to allow a transfer of the license but, what are the odds that this guy will do it. It is not his money after all.

There was one company who had 300 locations with 2.5 machines per location. These were servers so each had a copy of Microsoft “flavor of the day” server on it.

The application that was on there was a home grown point of sale. It was compiled to run on the Microsoft platform.

When I ask why they had not considered LINUX as an alternative I was laughed at. Here are the scissors that will cut the thread.

There support desk was equipped with PcAnywhere and each and every call for help meant that a remote session would be placed to assist the person with their machine. Push come to shove the machine was sent to the Depot where another was sent out as a replacement. As the hardware evolved some locations had newer equipment. The variables were mind numbing.

Had they used LINUX a simple telnet session would have allowed the help desk to terminate a daemon and restart it all behind the scene. Licenses for server software, remote connection software, anti virus software would have been avoided. The other thing about LINUX is that it is more forgiving of hardware platforms in that they could have used their equipment until it died vs. replacing it when the software dictated it. This particular CIO had no technical background other than he knew some programming. He did not embrace technology at all and did not have a computer at his home until his kids wore him down. Any CIO that does not embrace technology ought not be a CIO. Oh yes, LINUX is free and the kernel can be hardened so it can be very secure.

How is it that these two people were in the place that they were in? They were likable! The failure here cleary sits on the CEO or the person they report to. If I am hiring someone for a position, I don’t care if I like them or not. They must be able to perform the job that they are being hired for and, if I like them it is a plus, not mandatory!

Ethical hacking is becoming more and more in vogue. The bad guys are out there doing their thing and we simply buy anti virus software and hope for the best. Some of us don’t do that, we use something that is free or not at all. Free is not worth what you pay for it when it comes to anti virus software! Do your homework and see who is touting what and why.

As another add on to the cost center and depending upon your desire to be safe, I would consider hiring a security person who has been around the block a few times. This is not some kid fresh out of college who is academically savvy but, someone who has the scars on their back to prove that they have been there.

In a nutshell, any connection to the outside world is a portal for the bad guy to get in. Even if you have a secure firewall you have people on the inside who may be working for the competition. There are many products that allow a PC to be remote controlled from outside the building. Some are actually viruses and others are installed by an unwitting employee or worse, a spy. Software audits are a necessity; not something you do if you have time. Speaking of which; the anti piracy folks are at it again offering huge rewards if you report someone using business software without a license. Another reason for SAM.

While you may think that I am paranoid (a little paranoia is a good thing btw) I assure you that industrial espionage is real and there are those that do it for a living. Your security person would be actively monitoring the traffic coming in and leaving the building, looking for anything on ports that are typically used for such things. Activity during off hours should be a red flag. There is something called SYSLOG which is basically a service that talks with a server and creates logs of events. Along with server logs this log should be monitored for unusual activity.

One way a person might gain access to your stuff is to drop a thumb drive or dvd in the parking lot. Label the dvd X pics or have bunny rabbit ears on the thumb drive. I would be surprised if someone did not pick it up and stick it into their machine to see what was one it. Of course it would contain a program that would install a remote control host and the person would never know as he would be too busy looking for pictures.

Physical security is also a must. Keycards with picture ID’s on them would be ideal. Cheap and effective. With this you can track employees movements through the day / night. Along with security cameras if things turned up missing one could read the keycard report and know who it was and where they were and then look at the footage with that timestamp to see if they were carrying anything.

Biometrics are becoming in fashion as well. While I would want to stay with tried and true I would definitely be monitoring this to see when and if it made sense to move that way.

This scratches the surface and as you can see, security is physical, it is Cyber and it is employee education along with policies. Any configuration of a user’s machine should be done by IT. Users should not have any more rights than they need to function. That allows for protection of your data, declines viruses administrative rights as they usually assume the rights of the user and, protects the machine from being altered making more work for the IT department when it breaks or more often than not broken.

A little forethought and planning on the IT department can help them to run lean on employees as well as protect the company’s assets.

The statement is an excellent ingress into the last thing that needs addressing.

More times than I can write about I find that data centers are a cobbled together disaster waiting for some event to push them over the edge. There is a web site dedicated to such things and if I had had a mind to, I could have created such a site like that with just what I have seen.

Along with hardware management and software management a strong dialogue needs to exist between the CEO and the CIO. Business needs and or possible needs to be accounted for and anticipated. Looking back at the past one could extrapolate what may be needed into the future and at least make plans for growth. A robust well thought out network that is well managed and maintained is a crucial starting point.

I could write on entire book on what that means but, what it does not mean are knee jerk throw it together solutions “because we needed it yesterday!” Any change might effect some other part of the business and or company or have unintended side effects. If they don’t have one I stress the importance of change management. This is crucial to the success of just about any company with technology.

Proper consideration should be given to each and every device and or software that is to be installed.

Parting thoughts:

There is no room for emotions in Information systems. Emotions cloud judgment and, judgment is crucial for success.

You do not hire or fire someone because you find them likable or distasteful. Either they are well qualified and have a well defined track record or they don’t. The rest does not matter unless they are insubordinate or are deemed unfit. They are not your friend and don’t think that they are.

Never hire anyone that you cannot fire. Family and friends even if the company is ok with it are a liability as employees. At best they will be a burden upon yourself, and at worst you will loose them as friends and they might compromise your job.

Surround yourself with people that are smarter than you, you will be well served.

Keep your ego in check as it will defeat you. Humility will allow you to “hear” from those that probably know what you are seeking.

When you get in too deep, call for help; admitting trouble is always preferable than suffering defeat because of pride.

There is never any case for listening to or passing on rumors. Small people talk about people, others talk about ideas and things.

Your employees and vendors job is to make you look good; your job is to make them look good.

-Best to you and those that you care about!

Telecommuting: Good or Bad?

While I am certain that in some cases allowing an employee to work from home would work, I believe that we may be taking it too far.

Recently I was doing business with my bank and had to be transferred to a specialist. “Due to the overwhelming response all agents are busy, please hang on.”

After about five minutes of being on hold the phone is finally answered. The girl that handled the call was somewhat disorganized and I know this as she ask me for the same information several times as she most likely was stalling while she got to the right screen or possibly off of Facebook.

Between the pauses I could hear a baby crying in the background. I am not sure that allowing people to work at home with many distractions is a good idea however; commercial offices are sold or rented by the square foot. The amount each department is charged is allocated by the square footage that they occupy. Electricity used is divided up the same way. I.e. if sales uses X square footage and accounting uses X and IT uses X that is all split up so the bean counters can accurately assess the cost for each department or cost center.

Many companies are trying to cut cost by having people share a desk, meaning that they work from home so many days, then the other person works from home. Personally I think this idea is really poor as your phone, keyboard and lets face it; every surface is a harbor for germs. The phone especially as it is close to your nose and mouth. In this day of bacteria and viruses that are mutating and becoming resistant to the antibiotics that we have, I don’t think it a good idea to provide yet another way to transfer them.

So what kinds of folks could work from home? I think people who are self starters. There are folks out there who look forward to Monday. I know this as I am one of them. While most can’t wait for Friday to roll around I am one that looks at the clock not to see how much more time that I must endure but, how little time I have left to complete what I wanted to get done that day.

That is a self starter. That person could work out of their car or where ever. My office was the airplane and airport for years.

I mention this as I doubt that the bank had an excessive surge of calls today and I doubt that the cable company does every time that I call etc. While some of this may be to understaffing I suspect some of this is people being distracted at a home office.

Customer service is part of your brand much like the poor customer service at HP is iconic of what not to do and has been immortalized in shows like Big Bang and of course the ever famous YouTube video where the Marine shoots his printer with an automatic weapon, as his HP support was so bad.

Whether your company is public or private you must protect your brand. Think carefully about where your employees do their job and what kinds of employees are able to work from home.

Think really hard about outsourcing your customer service to “Peggy!”

-Best to you and those that you care about!

Disaster Avoidance

Consulting as a Disaster Recovery Specialist, I often find things that need to be changed to avoid a disaster, much like a loose rug over a threshold or too many things plugged into one circuit; which would be an issue in your home. In the business world it comes down to security issues both IT related and physical, as well as simple things like a lack of fire extinguishers or the wrong type of fire retardant system in the computer room. I am trained to notice the smallest of details including things like cable management issues.

When Best Practice scenarios are not followed by sys-admins or networking guru’s, they too trigger red flags. There is an art to designing data centers. I have designed and built many over the last 30 years complete from the ground up; from air handling to power requirements to working with ADA compliance issues. I have designed cable management for many companies that include the MDF and IDF’s and working with building management to handle communication through multiple story buildings making sure that they pass fire code. You would be amazed at how many data centers that I walk into that are under wired, lack proper air handling and have a sprinkler head above the equipment! The cable management looks like Spiderman installed it, nothing is labeled, and there is absolutely not one shred of documentation. And the boss / owner is oblivious to the immanent disaster, as he thinks his guys are pretty good!

When business’s start up, often times they don’t contact the brightest and best to build it as they are on a tight budget. When I am called, their data center is generally a candidate for one of those web sites that post “what not to do.” The exercise of unraveling the Gordian knot comes into play before anything can be changed. Many times a family friend is called to assist or the business owner has a home network and thinks that a business network is no different.

When these knots are constructed; most if not always there is limited or no documentation and the original creator has long since abandoned ship as he undoubtedly realized the ice berg ahead was not too far off. To that end there are many land mines that have to be discovered and diffused. This practice is akin to changing the tires on a racecar, while it is going down the track, and part of that track is in no mans land! The catch 22 is that no business can afford down time but, if they don’t address the issues they will have un-planned down time! Un-planned is always much longer than planned, and always more expensive!

As an SME on this and many subjects regarding IT, I can offer many things to mitigate any issues and put them on a road to setting things right. Whether that is working with their current IT staff, or bringing in hired guns to knock it out quickly!

The business must be willing to want to change, and have Executive buy-in as well as buy-in from the local staff. The process can take weeks to months depending upon the situation; but after it is all said and done, procedures and processes are put into place to keep up with change.

Some policies addressed are Change Management, Incident analysis; complete with root cause analysis, documentation with the introduction of the concept of a living document. The run book, what is it and how does it work? Testing the Disaster Recovery plan and then implementing changes from things learned. Other topics include SAM (software asset management,) and of course hardware management including lifecycle, and the budget process.

All too often the CFO or CEO is told that IT needs X thousands of dollars for this, that, or the other thing; not because it is a new project but because something failed! With proper asset management this can be mitigated greatly and things can be budgeted for.

Much like any other audit, I don’t guarantee anything will be pleasant other than the knowledge that when it is done you will have the documentation you need, your network will be running at peak efficiency and it will be secure. Depending upon your growth and company needs, a design can be implemented to make sure your data network is robust enough to handle changes and or growth!

The last thing that I can address for you is personnel. As a manager of and director of IT for 2 decades I know people. I know who is right for a job and who is not. If that type of expertise is needed; look no further.

-Best

Ebay, some things to watch for.

Greetings to you and so long 2013!

I have spent a number of years on eBay and for the most part been happy with the services and products. Having said that a few stand out in my mind and I thought an airing of the facts might help someone else.

Sites like eBay have accountability built in however; many of us don’t leave a negative rating when the person deserves it, thus skewing the results. Some of us leave them a bad mark because the item was defective or what have you when it was clearly marked “as is no returns.”

I have been known to leave them a positive feedback but then voice my concerns for their way of doing business in the comments. For instance one fellow sold me something and then just threw it into a “if it fits it ships box, no packing and barely any tape. Why the post office took it is another story but it did make it. The box did not survive and the device inside looked as if the Cowboys used it for a football. Anyone reading his feedback will see that he needs to step up his shipping game.

Here is my argument, see what you think. I have always felt that we are too litigious of a society, we are “sue happy.” Anything goes wrong and there is some lawyer somewhere looking to make some money and will take the case no matter how petty the suite. Much like sharks; the more hungry the beast, the more appetizing a license plate or old shoe looks as opposed to a “wrongful death suite” that just don’t fall into “everyone’s” lap..

Is there a time to sue and is there a time to leave a negative rating? The answer is yes to both. If you are suing someone because you see it as a way to make money; (much like the lawyer,) than probably not. However; if you are bringing legal action as a way to hold the entity accountable, and possibly get them to change the way that they do business, than I believe that you are not only justified, but you should. The same is true about not leaving five stars.

Did they earn it?

Was the description accurate?

Was the product or service delivered as expected?

Was the shipping “normal” or was it high?

Was the item packed correctly?

If there was a problem, did they go out of their way to make it right?

Did they communicate with you until it was resolved?

Online buying has evolved over the years and I would suspect that the day of shopping via printed catalogue will be history in the next few years. With companies like Amazon, and others, it seems that the market place is much larger, only limited by internet access and access to the mail, or UPS or what have you.

I collect, purchase and refurbish old radio’s, purely as a hobby. I visited a re-cycle plant a few years ago where I saw home electronics being shredded, ground up, pulverized etc. While there is a need for this, I really would like to salvage some of “Americana” via its technology of the 50’s and 60’s and before, for the next generations. This quest has me looking for and purchasing unique antique e-stuff and than looking for the parts to repair it. Few young people today know what a tube is or how it works. We have managed to pack a video camera into wristwatch that still tells the time and only a few years ago (60) the transistor was replacing the tube allowing for smaller power supplies and of course smaller radio’s. We got the first transistor radio in 1954 which was a combined effort of Texas Instruments and Industrial Development Engineering Associates. A year later over 100,000 pocket radios were on the market. That is when Raytheon jumped in to make a better radio hence came along the 8 TP 1 which basically was a radio that doubled the amount of transistors incorporated from 4 to 8 allowing for better sound.

eBay seems like a natural place for this as it is rife with all kinds of these things.

Here are some things that I learned over the years that may help you and or might guilt the person or person’s who practice this type of behavior to stop it.

When selling an old “transistor radio” the seller said, “I am not sure how to test this.” Translated “I have done everything that I know and this thing is dead.” If you are incapable of installing a 9volt battery and turning a couple of knobs to see what happens, than perhaps you should not be selling on-line.

“I put a battery in and just static, there are no AM stations in my area.” Unless you live on the moon or in a cave or a solid brick building, there are radio stations that you can hear, that is especially true if you have the internet and cell phone. Translated, “this thing is screwed up and I will say this in hopes that someone will buy it.”

I guess what I see most of is that “I got this at an estate sale and have no way to test it.” Folks, the most idiotic person out there knows that it is worth more money if it works and most people who buy at an estate sale know more than just a little about what they are buying. So, translated, “I did everything that I know, called all of my normal resources and this thing appears to be dead so I will say I don’t know how to test it and it will be someone else’s problem.”

A few others that I have received over the years are “for parts or repairs.” Now this is fair game. Accompanied along with pictures so people can see what they are bidding on, I now know that it is dead, that you don’t know how or don’t want to repair it and you want to move it. Here is where the rub comes in.

I have bought many such radio’s to find that someone had opened them up and removed parts to repair another radio and then sold what they did not want as “for parts or repair.” Translated, “I took what I needed, but I am not going to tell you that there are parts already gone.” The real problem is that I can’t prove that is what they did, but I can watch them and not purchase from them again.

Another “parts or repair item” is this, electronics that have been under water. Folks, it is dishonest to sell something as “unknown condition,” parts or repair, I don’t know how to test etc if the item has been under water! It is ruined if that is the case. Case in point, I purchased a “lot of 3” RCA radio’s from the 50’s. Three radios’ that were of an unknown condition, “for parts or repair.” There were fuzzy pictures of the cases and that was about it. By the time you bid against others looking for these little collectables, pay shipping to find out that they are worthless well; that is just wrong on so many levels. Not only were parts missing out of the three, each and every one was filled with mud. The cases are not pristine so I pretty much threw away money and have nothing to show for it.

My last bone of contention is really the first radio that I bought like this. As a long time Ham I started my radio hobby with a borrowed Hallicrafters SX-99 back in the late 60’s. If you have not experienced what I am going to relate, you have missed out. There is something magical about sitting in front of a radio such as this and listening to stations from all over the world; bask in the glow of dial lights, knobs and meters swaying with the signal strength. It is as if you are somehow connected to the station on the other end. I remember listening to a station in Hawaii and for a few moments I was there. Shortwave used to be much more influential than it is today. I think it was used as a propaganda method as well as a way to get information into areas that were blacked out by their local government. To control the people, you control what they hear, see, read and so forth. We still do it today but that is another blog.

I think a huge part of the success of eBay is people, much like me, trying to reclaim that lost moment through an old radio or trinket or favorite toy. I started my search looking for one of these radios. They are popular these days so the bidding gets intense and they frequently go for much more than they are worth.

Found one and bid on it. After an intense bidding war I got it from a local store and by local I mean in Texas. Bad news there, not only did I pay premium dollar but, I had to pay sales tax. Good news, I arranged to pick it up some weeks later when we were both going to be at the same event saving me $40 in shipping.

At first glance the case was not right; I could tell that it had been dropped. Looking through the top cover everything else seemed rough but workable. The money I paid for this the radio should have been turn key but alas, it was not.

After getting it home I pulled the case off of it thinking I would straighten it out, to discover that this radio must have sat in a barn where water was allowed to enter it every time that it rained and stay until it evaporated. My guess is that it was in this barn for years. A restoration of that radio would mean replacing each and every control, the capacitors and who knows what else. These things are very old and finding parts for them is not as easy as one might think.

The person, who sold it to me, took it on trade. The person who traded it to him is likely the person who knew its history, and just did not care.

So here is my last bit of eBay advice, if they took it on trade, you may want to think about looking elsewhere as that is another escape clause if you are unhappy. “No returns, all sales final etc” are just things that I tend to stay away from. Now I know why some take no returns as there are those out there who need a part and will buy your item, take the part that they need from it and than send it back to you as a DOA. You are then held hostage by your eBay rating.

I would rather eat a bug than take advantage of someone or a circumstance or in this case, steal from someone. Wouldn’t it be nice if everyone felt that way?

Watch their feedback, if it is less than 100%, why is it that way? If you get had by someone; warn others by leaving them less than positive. eBay has a good resolution center which I have used before but this was really only when someone sold me something that they did not have to sell. This happens more than you might suspect.

Hope that you have a great New Years and that you can use this to your advantage or at least to protect yourself, friends and family from the less than scrupulous people out there. And by the way, some of the junk on eBay really does need to go to the e-cycle place, especially if it has been under water.

Best to you and those that you care about and Happy Bidding!

The case of the password vs insanity.

We have all heard that the definition of insanity is: doing the same thing over and over again expecting different results. This was not lost on me when recently my password on my home PC was no longer accepted.

Imagine logging in to your own PC, that no one else touches, and the password no longer works.

I cannot tell you how many times that I tried the password that I know that it is supposed to be, and then doubting my sanity, trying every other password that it might be “just in case I changed it” without remembering I did.

The only reason there was a smidgeon of a doubt is that recently Yahoo forced me to change my password. They would accept nothing less than a strong password which by the way is so strong that I have trouble typing it while looking at it, and there is not a chance of remembering it.

No longer are the days of the family pet or address or birthday acceptable as passwords. Imagine having to type a password like this T4^s#hg^9? every time you logged on to your computer!

While the home PC’s password was not quite this strong, there is more than room for error. This led to a rather frustrating afternoon as one might guess.

The trouble shooting process was difficult as Windows allows little room for error and certainly not much for diagnostics. My first guess was the keyboard had to be messing up in some way so I changed the batteries. When that did not bear fruit I hooked up a hard wired keyboard to the USB port and still nothing. “Incorrect login name or password.”

Google produced nothing relevant other than an ad for some company that sells some software to recover your password. Microsoft was no help. If I were in a decision making role at Microsoft I would make some sort of option on the login screen that would allow for one to make certain that their keyboard is typing the correct letter and that the caps is on or off. Wireless keyboards don’t have any LED on them to tell you about “num lock” or shift lock and , the screen was not giving me any hint of this either although it normally would.

Windows 7 offers a way to reset the password, but you have to plan for it first and oh yes, it requires the “A drive, a floppy.” This too needs to be re-thought as few computers today have a floppy drive.

Somewhere in the process of trying to boot into safe mode I get an error that says “keyboard failure.”

At this point I try the wired keyboard into several different USB ports with the same results. I then installed a usb card thinking that maybe that would work, nope same results.

I could do things in Bios but not in Windows. The thing that would have helped is a way to check the keyboard, in Bios. My guess is that Bios is not as picky about what it sees from the keyboard and since you are only using limited keyboard functions, curser movements, enter and tab, one would not have guessed that the USB was having issues.

I just happen to own another machine of identical configuration, so a swap of the hardrive to the other machine rendered a machine that worked with my password that worked all along.

I can only conclude that there is an issue with the USB controller on the motherboard.

I am considering clearing out the Bios on the old board and trying a re-install of the software just to see if that fixes it. There may also be some sort of update from Dell for that Bios.

For you hardware junkies out there, this is probably standard fare. While I could have purchased a new machine for the $$ wasted in time to diagnose this, I have a new found empathy towards those who just use the machine and have no clue how it works.

Can you imagine Joe Q User out there that really looks for the “any key” having an issue like this?

If I was frustrated (and I have been at this when DOS 1 was new,) I cannot even fathom what something like this would be like for others who have less experience than I.

I hope that this helps someone somewhere possibly saving some time and frustration as this type of bugaboo should not happen.

Best to you and those that you care about!

Disasters Big and Small

As a Disaster Recovery Specialist, I walk into many companies that are one step away from disaster. Some of them have been living on a wing and a prayer for a long time and are absolutely oblivious to the precipice on which they are perched.

One of the largest challenges one faces in this line of work are people. By that I mean more specifically egos. People are threatened by someone that “knows more than they do.”

Let me tell you a secret. This is a Jack Palance type secret, (from City Slickers) “This is the one thing” that will save your keister as well as change your attitude.

I worked for a man who owned this business that was very successful. I was a young guy fresh out of school and this guy saw something in me that I remember to this day. As time passed he took me under his wing and helped me knock some of the rough edges off of my “perception” of the world as it was. He took me out one day to JC Penny and had some sales clerk measure me for a suite and then he picked out a couple of them. We went to the shirts and he purchased a few of them right down to the shoes. While these were not super expensive, they were not cheap and his generosity never escaped me. The only thing that he did not replace were my shorts! Some might have taken offence to this but I am no creature of fad or style and while I would not qualify for a candidate on “what not to wear,” I did know that style was not my strong suite. “Knowing your limitations” is good advice, but not the secret.

Later he had me take over the service manager position in one of his branches which came with a company car and credit card. This was before the tax laws changed. He told me to use the car as I wished and if I took it on vacation to at least “pay for some of the gas myself.” He took me over to the office which was a good drive from the Dallas office. He regaled me with stories of advertisement and marketing. He told me the story of the sign with the waterfall on it by downtown Dallas. Back then it was a Pearl Beer sign. This man was pretty close to deaf. He was from Georgia and his accent was still very thick. It turns out that he was a tank commander in WWII. He told me that the secret to survival is to “surround yourself with smart people.” That not only applies to war, but business and oh yes, life in general. If you want to be successful, surround yourself with people smarter than yourself and learn to humble yourself. It is only by this step of humbling yourself will you realize the advantage of being around these people. I have never forgotten this and to this day I still practice this.

I offer this advice to all IT people in that “you are not the end all be all.” You cannot know it all even though you think that you do. We become focused on what interest us and then the rest of technology passes us by. Learn to control your ego for it is your enemy. No doubt you have heard the phrase “you are your own worst enemy.” Think of the truth of this statement and then marry it, own it and then change it. When someone starts talking to you about something which you think you know about and you feel that “anxiousness” start to well up inside, recognize this for what it is, you’re undoing. Squelch the feeling, take a deep breath and listen to what this person has to say. It may be worthy of hearing or it may be total crap. Before long this will be habit and you will have trained your ego to stand down.

One of the first steps in the DR process is an AUDIT. In order to prepare for a disaster one has to know what one has. This is done by an audit of the technology, how it is configured and of course managed. We look at policies and procedures and just really get into your business in a big way. The more you work with us the more you will get out of it. Conversely the more truculent or evasive that your staff is, the more it will cost. This is a “by the hour” service and time is money.

Audits are never fun but necessary, in that no one is perfect. Audits uncover the “dirt” so to speak and no one wants to acknowledge that they have dirt. Nobody wants to look bad so they are either un-helpful or become very defensive and blame the guy before them and so forth. No one in their right mind would welcome an IRS audit because of this. You know that you are playing by the rules but the rules are thousands of pages long. What if? Individuals should budget for an accountant for this reason. Companies should have more than one accountant “even if it is a small company” in that they can check one another. (another story for another blog)

While IT audits wont land you in front of a judge, it could have an effect on the bottom line in that deficiencies could be uncovered which could end up in with un-budgeted expenditures. Having an up to date DR and BC plan will not only prevent this but, will keep your IT department on their toes and up to date. A fresh set of eyes looking at how things are done contrasted against your business processes and needs, often bear fruit in that there may be a better way to do things. Personally I subscribe to “best practice” methodologies and policies.

Some companies don’t take IT seriously and look at it only as a necessary evil. An attitude which must be changed as IT is much more than a necessary Evil. IT is a resource which ties the entire company together. This department is the glue that binds most departments together as well as the interface between the customer and the company. In looking at the want ads occasionally one might notice ads for IT people with the following “PC Wizard” needed. Really? Does this person come from over the rainbow? The simple facts are that some HR people are totally bereft of any ability to interview for this position and the company as a whole does not take the department very seriously. I would liken this to the “audio visual club” at school. Know this all you who mock them, the nerds will inherit the earth. I digress..

If you really look at the way that your technical infrastructure touches every person in your company and your customers; your attitude on this matter might change.

During the process of a disaster recovery plan, this becomes very clear in that one of the pieces of this plan is a Business Impact analysis. It is during this process that the lights turn on in the CEO’s, or CFO’s head. I have heard the question posed to the CIO or CFO on many occasions “why hasn’t anyone told me this?” The simple facts are that the CEO’s job is to run the company, not the IT department. He or she depends upon the CIO to look out for the company on all things IT and a DR plan is simply one small part of it.

Simple programs like asset management and S.A.M. “software asset management” are not only not in play, but not even thought of. How can one budget for new stuff if one has no clue what one will need down the road? A complete Asset management program should be SOP in any company. This program accounts for hardware from the cradle to grave.

The same is true regarding software. Often time’s, companies pay way too much for software as it is installed by policy on computers with users who will never use it. Users may bring in their own software and install it, leaving a liability for the company to contend with should there be a software audit and it is done by the SBA.

While there are no good surprises in business there are certainly no good surprises after an event has been suffered by a company. A fire in the data center could take the entire company out of the marketplace for good.

Fire caused by poor cable management practices.

Human error accounts for a large percentage of the events which caused companies to fail. Doing a root cause analysis on failed companies who suffered a disaster you find that they did not value such a thing as “it will never happen to me.” You don’t have to suffer a Sandy or Katrina type event to bring your business to its knees. A simple mistake from some employee, working for a company without a business continuity or disaster recovery plan can ruin your day, if not your career.

It is at this time many companies wish that they had spent the money on such a plan. Too Late… If you fail to plan you plan to fail.

You can purchase insurance which will assist with the closing of the company but, that is not the way to go out of business, with a whimper, because you failed to plan.

Updated documentation of your infrastructure otherwise known as a “living document,” should also be SOP. IT folk absolutely do not like documentation, more specifically creating it. There are many schools of thought on this reason, but I suspect that laziness along with a “need” to have proprietary information so they are not expendable weighs somewhere in their decision. If the latter is your reason for not doing what is right for the company you need to re-examine your life.

If you are taking the paycheck you owe your employer the best that you can offer. If you managers feel like you have people in your department who are not expendable you need to address this post haste! One rule of preventing a disaster is avoiding single points of failure; and that means people as well.

Part of disaster recovery is averting disasters to begin with! Through solid best practices in policies and procedures, a large percentage of disasters can be negated.

One last topic on the subject that comes up from time to time. “Do I have a legal obligation to have a DR/BC plan?

The answer is not as clear cut as one would like. The interesting thing however from a legal perspective is that there is legal precedence whereby companies were held liable for failing to provide a more error tolerant system. They in fact were found to be negligent and case law purports to award large sums of cash to the plaintiff. These cases not only hold the owners of the company negligent but any and all officers of the company are liable. Think carefully about that promotion and VP title.

While companies are apathetic towards spending the money on such a plan, doing so is not only moral, it is strategic and most likely a legal obligation. As Billions of dollars are spent annually on technology to maintain a competitive edge “standards of care” and due diligence are required of all corporations both public and private. Not having such a plan violates the fiduciary standard of care.

-Best to you!

staylor@guard-protect.com

www.guard-protect.com

Viri-The Truth about Bugs

Any of you who have read any of my blogs know that I have a thing for “the truth.”

We live in a society today that regards the truth as an inconvenience. So here is the truth about anti-virus software from someone’s perspective that fought the very first virus in 1981, without the benefit of anti-virus software, on a 300 node network.

I cannot personally get into the mind of someone who creates these things. One wonders why someone would spend the time to create a piece of software that literally is destructive in nature, when the person who created it cannot watch the affected person anguish over his or her brand new PC running at the pace of a snail.

Normally, (I say normally like I know,) but it is my opinion that when someone does something malevolent, they want to witness the carnage; much like the people who killed and maimed so many in Boston. They hung around to watch the chaos, carnage and all of the injured people and then took some sort of “delight” in their handy work as expressed by their smirk.

When I think of someone who might create viruses, I picture some fat, anti-social kid with pimples, sitting around in his mother’s basement, in his underwear, trying to figure out some way to “show-em” that he is important, by creating a virus. I think that it is more than that however. While I do think that stereotype might fit some of them, I believe that it goes much deeper than that. (Don’t bully the nerds.. They are people too.)

Since a million or so viruses are written each year, you know that there must be millions of programmers writing them, or at least hundreds of thousands. Some claim that it is the Russian mafia. I was not aware that Russia had a mafia but I guess if we have one, so should they…

There is a practical use for viruses in that they have something called key loggers, that in fact will copy your keystrokes and when certain key words or phrases are caught, the passwords to you bank account and or credit card information are sent off to someone who compiles a list of such numbers, and sells them to the highest bidder.

Some viruses are written in such a way as to replicate when you try to delete them. Just when you think you have your system cleaned, the virus pops up again and does its thing.

Others are time bombs, sitting harmlessly on your machine waiting either for an event or date to activate.

There are far too many to write about but, you get the idea. The only way to be 100% protected from an infection is to never hook your machine to the internet and never put any software on it. Sounds impractical doesn’t it, well, it is!

There are many different anti-virus software packages out there, some cost big dollars, and some amazingly are free!

I plan on looking at this one soon…

First Truth -With anti-virus software, you usually get what you pay for, and if it is free, it is not worth what you paid for it!

While I will admit that free is better than nothing, it is only slightly better.

While no antivirus software is sacrosanct, some are much better than others. The trick is to find one that not only is layered in such a way to handle your basic anti-virus functions but, also takes care of your e-mail; as the largest percentage of infestations come in through e-mail; unless of course you are big into porn.

Ok, that was a challenge to find something that I could post..

Yes I know that the internet was made for porn…not really, but that is most probably the reason that the internet took off as it did. Porn is in fact a huge business with lots and lots of dollars spent on it… Another blog for another day.

I have removed viruses from computers that had each of the popular anti-virus software on them. That tells me that there is no silver bullet. How could there be as there are millions of viruses out there are more are created each and every day!

Currently, I am sold on Eset-Node32 www.eset.com Do I still see infected computers that have this, yes, but not near as many as some of the others.

The bottom line here is this; don’t skimp on anti-virus software. If you purchase it, and support the company, and others do as well, than they can afford to keep folks busy searching for new viruses and devising ways to defeat them, as well as improving the product.

Full disclosure, I have no vested interest in ESET. My opinions are my own and are derived from years and years of removing viruses. Tomorrow you may ask me which is the best and I may like Trend or Norton… Today and for the last few years it has been ESET. I often evaluate other brands, as I need to know for myself, so I can feel confident promoting one over the other.

Second Truth- When evaluating software, look for something that has a light footprint.

What do I mean by that? One of the reasons I dumped a trusted anti-virus package is that its footprint was so huge, that I could not use my PC. It actually was worse than having a virus, as the utilization was high and the memory it took to run was astounding! While the pc was kind of protected, it was unusable.

PC magazines and consumer reports are good places to look. I like to talk with the “nerds” at the computer store as they see even more of this than I do. By the way, when I say nerd, I say that with utmost appreciation for them, as I are one albeit and old one, or “seasoned.”

I actually have a favorite virus if you can believe that. Back in the early 80’s someone wrote the “pong” virus modeled after the video game “pong.” How this would work is you would be in WordPerfect just typing away on that miserable blue screen and all of the sudden out of nowhere a “pong ball” would appear. It would start traversing your 13 inch CGA monitor and as it came in contact with one of your characters in your document, the letter, would tumble down to the bottom of the screen. I give them an A for creativity but, as clever as it was, it still destroyed the document as it was un-recoverable.

Could not find a picture of the pong virus so … I like Homer..

Once we networked the PC’s even in the world of DOS, the virus found a home in that once in, it had access to hundreds of computers and servers. When Al Gore invented the internet, (can’t let that crap rest,) now we can infect millions of PC’s; world wide!

Be sensible where you go, don’t open attachments that you are not expecting, get a good anti-virus software and scan your machine every so often. There are many good tools on the market to help as well and that too is another blog for another day.

If your experience is different from mine or you have some experience to share… Comment!

-Best to you and those that you care about!

Simpson’s Tapped Out

I was asked, “Don’t I ever write about something whimsical?”

I don’t understand why pinworms are not whimsical but, In light of that comment here is my attempt at whimsical.

In April of 1987 the Simpsons were introduced as a cartoon short on the Tracey Ullman show. After which she went out to the audience and bellowed her now famous ending to her show.. ”GO HOME…GO HOME!”

I was watching that night and thought that the creator of the Simpsons might have something. Twenty Six (26) years later the show is still on during prime time and there seems to be, like me a “faithful audience”.

Without the DVR, I must confess that I would probably not watch it, but that can be said of just about all TV. I know too many folks that live their lives around the lineup on different channels. I would prefer to live my life and fit in television entertainment when I have nothing else going on.

Recently during the Christmas Holiday, during a visit with family; I discovered “Tapped Out.”

I have played every day since then, sometimes several times a day. What is my draw to this game, and more importantly why do so many folks play this game! I am not a gamer and do not generally play games.

The recreation of the Simpsons characters that I have watched for so many years and Quimbie’s evil laugh, are probably two of the largest reasons.

Pros: I think that the game introduces children to some Time Management skills in that in order to succeed in a short amount of time one must know what each and every toon is doing and more importantly, when they will come off task. This is so they can be “re-assigned a task.” Giving them task which correspond with the times that you will be able to “play” once again are key towards efficiency.

The currency in this game is interesting as there is cash and then depending upon the event there are special things like hearts from Valentines Day which earn one special gifts. Coins from Christmas or the “winter holiday” earn special things that are only made available during the event, and like now there are eggs from the snakes from the whacking day event. By whacking larger and larger number of snakes one can get more prizes.

In order to succeed at these events you need to have friends that will help. It is imperative that your friends visit your town and give you what you need and in return, you visit their town and reciprocate. So in a way this is teaching team work.

There are remedial financial lessons to be learned as you have to do something with time being the common denominator to earn cash with which to purchase land or houses or what have you.

The Cons: Donuts and cash..

There is another currency which is of all things donuts. You can earn donuts but with such infrequency it is almost not worth mentioning. People purchase them for real money. A dozen for $1.99 and the price goes up from there. Now if they are using this money to pay the programmers I am ok with that except “kids” are playing this game and some young enough that they may not correlate that money that they are spending with the actual value of what they are buying.

Scratch off’s. I am sorry but, this part of the game with the $1 option to play for donuts is tantamount to gambling. I am not certain how this has skirted around the laws but, here you could have children gambling, thinking that they are going to win “mega donuts” for a dollar and only get a few. This is germane in that there are certain items only available for purchase with donuts (cash).

There are several flaws with the graphics that constantly plague this game. The characters often end up doing a “moon dance” backward and through buildings and houses and what have you as well fragmented buildings or dumpsters or houses often clutter the screen causing one to shut down the game and start again.

All too often we get to see Bart with a network cable in his hand telling us that it cannot reach the servers, please retry.

I would like for FAT TONY and some of the other mute characters to have a voice as well.

One positive about this game as it evolves in parallel to the show. Something is added or changed with each new show and that keeps it lively.

If you like this and you happen to play this game, I am staylor823 using the Origin account and I need eggs! LOL (Was that whimsical enough?)

Good playing or fishing or whatever makes you happy!

-Best to you and those that you care about!

Electronic News

Many of you will not really have much knowledge of what I am going to talk about here as it relates to the electronic industry and your pocket book. By the time your done reading this, you will be enlightened somewhat.

Not too long ago some Chinese company produced something known to me and anyone who knows technology as a capacitor. These live in just about any electronic device that you might have.

The problem is that the formula for these was invented in Japan and it was liberated “Stolen” from the Japanese plant and sold to someone in China. Industrial espionage happens all of the time and there are many famous cases that I could site; The TV and Radio are two off the top of my head.

The problem with this formula is that they did not get all of it. They got the part for the dielectric, (the part that separates the internal plates from shorting) but they did not obtain the stabilizer for the dielectric; so after a few months to a few years the dielectric breaks down and fails. These capacitors were sold to many different manufacturers including Dell and LG to name two.

Other computer board manufacturers are also loaded with these defective capacitors. One of my LG monitors stopped working and for about $6 and change and about one hour worth of work, I replaced all of the capacitors on the power supply/ inverter board and, Viola; the monitor is as good as new. The most difficult part of the procedure was taking the monitor apart without damaging it.

Last night one of my desktop crapped out. The power supply went south. I happen to keep new power supplies on hand so I simply upgraded the power supply from 300 watts to 600 watts which also sports a larger cooling fan. It was a win win!

As the power supply houses some pretty cool parts for those of us who still build things, I took it apart and there it was, a capacitor that was bloated, standing out like a sore thumb. The fix probably would have cost me $.50 but as it was a 300 watt power supply I elected to scrap it. 300 watts is really too small, and of course much cheaper than a 600watt.

A few weeks ago I was working on a dell for a gentleman and the onboard video card was working terribly. There were lines in the picture and it was not syncing correctly. Examining the board around the GPU I noticed, you got it, puffy capacitors. I installed an inexpensive video card and turned off the internal one. Problem solved until some of the other capacitors in the box fail.

A friend of mine works for a City here in Texas and part of his job has him traveling to the Dump of all places. There in some building at the dump are flat screen TV’s microwaves and so forth that have been discarded. He picked up several flat screen TV’s that were discarded and for a few dollars repaired them. While he is the ultimate recycler, it is a shame that we do not repair things any more. One has to wonder if we are spending too much time with video games instead of tinkering. One night at dinner with some friends I was gob smacked to learn that one of the guys at the table had no idea how to change spark plugs. These are the type of people who call on people to do things for them. While it may make financial sense to do this I simply cannot pay someone to do something that I am perfectly capable of doing with a few exceptions.

This week being “earth week” I would encourage you to think about getting things repaired instead of trashing them when they break. Electronics are known in the industry as Ejunk. There are companies that specialize in recycling this type of thing but, they are becoming harder to come by. I suspect that the EPA makes this type of business a tough one to run, and not be out of compliance in some small way.

Most of us have no reason to know this but, the dumps all over the country are filling up. There is a dump not too far from me here in north Texas that at one time was low land covered in water; and is now reminding me of the foothills in NorthernCA.

A lot of this e-junk is shipped to third world countries where families hover over open fires, melting the solder with the fire, removing the parts off the circuit boards for the metals that they contain. Since it is an open fire, the board is blackened and the people doing this breath in those toxins along with their children who are helping. It does not even stop there as this residue litters the grounds, the water supply, the air, and what have you. We here in this country do not have a clue; we simply think that we do our part by most of the time, throwing that soda can in the blue bin. Once we toss stuff into the bin do we ever think about it?

I come from a time when there was not so much stuff trashed. I bought a broken TV at a garage sale for $5 as a kid; and learned how TV’s worked and for about $3.50 for a new high voltage rectifier tube, I had a nice looking portable TV at the age of 10. At 13 I wanted money to buy a new CB and antenna. Mowing lawns seemed like a good job. One could make $4 a yard…. Currently I pay $25 a week, and this is one thing that I will not give up. As I put my plan in the early 70’s together, I would first need a lawnmower as my dad was dead set about me not using the family lawn mower on others peoples yards. He was right to be concerned as I killed 3 lawnmowers on one person’s yard for $2. That is another story..

Again I went to garage sales and found a lawn mower that did not work. I pulled it through to make sure that there was compression and nothing bent, and bought it for $15. After a trip to the library checking out a book on small engines, I digested the book. Lawn mowers have points and a condenser under the flywheel and those are known to be problematic. I checked for spark and there was none. The local grocery store sold parts such as these and for a few $$ back in the day, so I now had my own lawn mower.

I purchased three lawnmowers all together in similar fashion along with an edger. Gas cost about a quarter to fill up my can and that would last me about a week. I created my fist direct marketing campaign at the age of 13 with three sheets of paper, two pieces of carbon paper and my best penmanship that I could muster.

I mow yards

Please call 242-XXXX

For an estimate, ask for Scott.

I wrote this until I filled up a sheet of paper and then cut them out much like Avery labels would look today. Armed with a shirt pocket full of “flyers” and some scotch tape I went door to door canvassing my entire neighborhood.

The interesting thing about all of this is that those types of campaigns have about a 2% return or hit rate. That was the figure 42 years ago and oddly enough, that is still the figure today! I still do direct marketing campaigns; just not to do yard work. J

I did this for several summers; it paid for my first car, and lots of photographic equipment, and oh yes a CB that quickly turned into Ham Radio equipment.

Where are those entrepreneurs today?

As you can tell, I still do this today. Not that I go buy things at garage sales to repair but, I do restore antique radios that I have purchased either online or from individuals. Some just make their way too me as friends know that I do it, and they are tired of storing it.

So when your flat screen TV dies if you know anyone with any technical prowess, have them search the web to see if someone has posted a fix. It may very have been me. Have them try it. The parts are available in the form of a kit from some people online for as little as $12.

There is a good feeling that comes from repairing something that otherwise would have been put into that growing mountain of pampers, kitchen waste, and of course defective electronic devices that needed about $6 to $10 in parts.

As a side note I did this with cars as well. At one time I had 13 cars which I bought for next to nothing as they were broken. I picked up parts from a junk yard that the owner had an old TV, which always needed fixing. I would fix them and sell them and I enjoyed the process. That was back before the computer was installed into the car which controls everything relying on sensors for information.

Like the lawnmower, back then you needed spark, gas, air and compression. Today you need an analyzer of some sort that can interrogate the onboard computer and find out what the failure is. Usually some sort of sensor that you did not know that you had.

-Best to you and those that you care about!