Category: business

Featured Post

Timedok

What is it, and why does it have that name?

The premise is this: Years ago, I was one of those inquisitive kids who took things apart to discover how they worked. When I was old enough to push a lawnmower, I learned that many in my area didn’t like mowing grass. This was long before there was such a thing as a lawn service. Why? I fought to collect $2 for the front and $2 for the backyards. That includes raking, edging, and so on.

Pop refused to let me use the ‘family lawn mower.’ Had that been my kid, I would have encouraged it. Pop failed to see the value of teaching kids leadership through stretching their wings. The cost of that ‘family mower’ was nothing compared to the growth potential of his son…me.

Fate or God intervened. On the way home from school one day (via the alleys on garbage day), someone was discarding an old mower that had seen better days.

I brought it home, went straight to the library, and found a book on small engine repair that helped me fix the troublesome item.

The journey had just begun, and at the ripe old age of eleven, I had to learn not only about the care of a lawn mower but also about marketing and business.

I grew that business by purchasing used equipment at garage sales and, yes, being mindful of taking the alleys home on trash days…just in case.

Fueling my interest in electronics, I embarked on a self-taught journey into radio and TV at the age of eight. I proudly earned my first amateur radio license at thirteen, becoming a certified operator.

You guessed it: I purchased a broken color TV at a garage sale. I fixed it, and I had the first color TV in our household. It wasn’t just a TV, mind you; it was a Curtis Mathes console entertainment system. The $50 I spent back then I earned by mowing yards was a huge chunk of change for the 60’s.

In the days before the Internet, the library acted as my personal Google, where I could find answers to any question. In those days, computers and electronics were filled with more tubes than transistors, creating a maze of wires and glowing glass.

I built the transmitter for my ham radio activities from used parts gathered from cannibalized radios and TVs that I bought at garage sales or brought home on garbage day. One man’s trash is another’s treasure, and this was not lost on me, even at that tender age.

We only had a few channels back in the day, and they went off the air after the nightly news. Books were my escape from reality when not working on something outside of the home.

Fast forward a few years, and the world around us has changed drastically.

Church had become a prominent fixture in my life, providing me a sense of community and spiritual fulfillment. I only say that to weave the tapestry of the Timedok story together.

At church, my reputation for being able to fix things, quickly spread. Despite all the VCRs and other items I repaired for my church family, I never received any payment. I never once requested that of them.

To this day, I consider them family, and the bonds we formed then are still strong.

One of my friends approached me, holding a broken file marker date stamp machine, and asked, “Could you possibly repair this?”

I shrugged, and from that simple gesture, Timedok was born.

Since that day in 1995, I have repaired thousands of them, spending countless hours tinkering with their intricate mechanisms.

I stopped marketing the business because word of mouth alone keeps me busy enough. The machines that make it to my shop, after failed repair attempts from other ‘companies,’ always take the longest to fix. The reasons are simple, not just anyone can fix these things.

Even though the original concept design dates back to 1939, these machines are still indispensable.

Despite technological advancements, the need for them has not entirely disappeared, and unless there is a significant shift in government practices, it is unlikely to ever happen.

Every year since I became a dealer for Rapidprint, they have consistently increased the price on all their products by at least 2%. Those machines have increased from around $500 to over $1000.00.

Their competition has not followed suit in drastically raising their prices, which leads me to believe that Widmer will eventually gain a more significant portion of the market share as Rapidprint prices itself out of the business of file stamp machines.

Even though future price increases may occur, Timedok has chosen to keep its labor prices unchanged.

Over time, the cost of goods and services has been steadily rising.

The freight charges from Connecticut to Dallas for one machine are upwards of $65. These companies are likely facing financial difficulties and are increasing prices across the board to generate more income.

Small companies like mine were adversely affected by the economic downturn caused by COVID and the subsequent shifts in the business landscape.

Point of this blog post….?

If you need assistance or plan to buy a new one of these machines, be sure to do so before the end of this year. Right after you folks (the government) get your new budgets, they conveniently change their prices. dok At Timedok.com

When not working on clocks, I focus on my writing career because it complements my lifestyle.

Stay tuned for the latest updates on my novels and short stories and my work as the Executive Director of The Carrollton League of Writers.

My latest novel, Earth’s Last Hope, can be found at this link.

-Best

Featured Post

Honesty, Integrity, and Morality

When living in a new community, finding an honest broker becomes necessary.

One of the first things that I needed was a plumber. Let me begin by telling you that plumbing is not rocket science. I am not denigrating the vocation; most plumbers I know are successful because they have the right stuff when they have a job.

I also want to emphasize that plumbers, mechanics, electricians, and so on must make a profit.

If they charge $100 for five minutes of work, you are not paying for the five minutes but for the years of experience.

Some plumbing projects don’t require years of experience. A little common sense and research could be enough. I researched the problem and purchased the correct part and tool to replace the defective valve. I put the project on my to-do list.

Another project involved plumbing gas. I wanted a quote from a certified gas plumber.

I could plumb it, but leaking gas in the attic, wall, or house raises the experience quotient much higher. The shower valve’s worst-case scenario is it leaks water into a tub. Pick your battles and know your limitations.

The quote for the gas plumbing would have been free. I sweetened the deal with them. I told them that while they were here creating a scope of work and an estimate, they could change this valve for me. In that way, they could kill two birds…and get paid for their time.

I wanted to get a feel for their level of expertise and professionalism.

Other workers getting things set up for my eventual move witnessed the exchange.

Two young guys appeared instead of the older gentleman I spoke with at the plumbing company. One was most probably a plumber, and the other was a helper. This was obvious by their banter.

They focused on the valve, an ancillary project, not why I called them.

He struggled for 45 minutes. They used my valve and tool and presented me with an invoice for $215.

“What about the quote for the other work?”

“Oh…, I will do that,” he said. The quote wasn’t even an afterthought. He forgot about it.

He made notes and told me he would get back to me.

One of the other men working on another project stopped what he was doing and laughed. “You just got screwed.”

I nodded. “True, but guess who I won’t be using to do this major plumbing job!?”

They installed the valve, which functions, but did not install it correctly. A mechanical stop must be in place, but it is not.

When you hire people to represent your company, following up with your customers is something you should prioritize. Customers should test the ‘professional’ with something simple to see how they work, charge, etc.

When I tell the story to others, who ask if I know a plumber, they want to know about the quote. I never got the quote. The kid didn’t follow through.

“Are you going to call and get it?”

“Not from them. Even if it were free, I wouldn’t want them doing the work.”

Contractors should display some modicum of morality. Ethics are lacking, and the trend is not for the better. If he half-assed a simple shower valve install and charged like a seasoned professional, think about them running a gas pipe in the attic, walls, etc.

Featured Post

Open Letter to Zoom

As one host’s meetings over this medium frequently, the speaker might freeze.

The problem is, we don’t know if the speaker froze, we froze, and so on.

Solution… For the meeting host, we need a quick way to ascertain where the packet loss is occurring. I would suggest a simple meter placed by each member’s name in the participant’s list.

The meter could be faux lights (red, yellow, and green.) Make the thing large enough to give us some resolution as to the quality of the signals.

It might also be nice to have the ability to run a report of the same information. If one of the members is constantly having issues, we have some quantitative feedback we can give them.

With this information out there on the WWW, your competition might see it and run with it, claiming this brainstorm of an idea as their own. PFFT.

-Best

Featured Post

Open Letter to Oil Change Business’s

We have a crisis on our hands with a simple solution. To Date, I have not seen anyone offering this service.

It is illegal for scrap metal places to purchase stolen catalytic converters. HB 4110 in Texas makes the crime of selling or buying stolen catalytic convertors a 3^rd-degree felony which means time in jail.

That law went into effect on September 1, and yet the problem continues.

Here is the million-dollar idea…..

On your sign in front of your business, advertise ‘Free Engraving of your Catalytic Converter with Oil Change.’

The idea is to mark your property with your driver’s license, which will make the convertor even less attractive to the scrap metal dealer.

Since the threat of jail time doesn’t seem to stop the thief, just possibly the threat of time to the dealer would carry more weight.

If you had a little more on the ball than the other guy, you would have created stickers that would go on the person’s car window. These stickers would alert the would-be thief that the convertor is marked. The stickers would also be a reminder and advertisement of your place of business.

Even if you are not in Texas, businesses in other states can use this same technique to slow down the theft of convertors and increase business to your establishment.

I look forward to seeing how many companies follow through with this idea.

-Best

Featured Post

HB 196

Open letter to Terry Meza

Dear Terry, your bill HB 196 would seek to limit the homeowner’s rights to defend himself or his or her property. Your bill would also create a doubt in the would-be victim’s mind as to whether they are within their legal rights to defend themselves. A second of hesitation could get the victim killed. You are confusing the issue, conflating garden gnome’s with tangible property and or life.

In a life-or-death situation, the last thing the victim needs is doubt. If they are reasonably afraid for their lives, they should defend themselves to the fullest extent of the law…period.

Not long ago, this same type of thinking was pervasive in our now President Biden, who said at the time, ‘If a woman is going to get raped, she should pee herself.’

Your bill would make it easier for some attorney to go after the victim, and you and I both know this is not about ‘lawn ornaments.’ That is lawyer-speak to play to the emotions of the feeble-minded.

We all have choices to make. They can choose to steal and take their chances or decide not to steal. They can choose to rape or home invade or decide not to. We, the law-abiding, have our rights under assault by this Congress, currently attacking the second amendment, while we on a parallel front have lunatics calling for defunding the police.

If the police act in a way that contradicts the way they should, then more training and better hiring practices are what we should be advocating.

Adding to this problem, we have a massive influx of aliens who we know by their actions don’t respect our laws.

There is currently a rash of catalytic converters stolen from vehicles. The cost to repair starts at $1000.00 and could go as high as $4,000 if they don’t do any other damage while hacking it off your car. That is hardly a garden gnome.

Why don’t you create a bill that would fine the crap out of those that buy stolen catalytic convertors?

Removing the reward for theft of ‘garden gnomes’ seems like where we should be spending our energy.

I would require that all catalytic convertors be serialized. Those that bring them in for ‘recycle’ must provide identification, including utility bills, to prove that the identity was not fake. A log book should be created and maintained to insure that the ‘recycler’ is on the up and up. The former would take a Congressional act, and the latter could be implemented with an executive order.

-Best

Featured Post

Open Letter to Greg Abbot

With the latest power issues in Texas, one would think that we wouldn’t have these issues in a country like this.

“But it is cold.”

And, in the summer it is hot. The last time I mentioned to the city where I live, we had not enough water, trash pickup, and now electricity to add more businesses and apartments I was told to sit down and shut up. (in so many words)

It is all about taxable revenue. When I mentioned that to the city, they told me, “We have more churches than other cities, and they don’t pay taxes! We have to stay competitive.”

We have lost sight of the ball. When we can’t take care of what we have, we don’t need to add more.

Government is over-bloated and is more concerned about ways to keep their jobs and bring in more revenue than taking care of their constituents. Many of those are elected, and trust me, that can be remedied.

One cold snap and millions are without power. This incident was not even ice-related. It was supply and demand.

Maybe some child who knows nothing of economics or how the government works and thinks, might buy that. It is a crap argument. It is all about supply and demand.

In my line of work, we do something called a root cause analysis.

Why did it happen, and what can we do to better prepare for the next time.

We have not invested in the infrastructure or planned worth a damned for there to be power outages to the tune of millions of people because there is not enough supply.

Mr. Abbot, heads need to roll.

February and March are the cold months in Texas; the rest are hot and hotter.

We see California going through this because they have not invested in their infrastructure. I thought we were better than the Golden State.

You owe it to the people of Texas to do this root cause analysis and then tell us how you are going to fix the problem.

Platitudes, and turn off your heat or air and don’t run anything that uses electricity is not the answer. Controlled power outages are not the answer.

ERCOT needs to be held to account for this.

I have lived in Texas since 1962. This cold snap is not our first, and it will not be our last. Next Summer will not be our first days over 100.

If you want to attract more revenue in the form of a tax base, prove to the tax base that you have that you are worthy of it.

Pelosi wants a 911 commission to distract the country from its bumbling of issues. Maybe we should have a 911 commission to see how this happened. My guess is that you all already know, and knew it was a possibility. If that is the case, that makes you all negligent.

-Best

Customer Service 101

Your response should be crafted.

‘Recently, I took my car in for normal maintenance. Driving away from the shop, leaving from a red light, the engine stalled or hesitated. Calling the shop, their response was, “Those cars have Gremlins.”’

Even though they were obligated under warranty to fix it, I lost confidence in them immediately.

Finding another shop, I elected to pay them to fix whatever was wrong. Citing a potential catalytic converter issue, I reminded them of when the problem first occurred and then let them do their diagnostics.

The fault did not generate a check engine light. The lack of a ‘fault’ made the problem tougher to troubleshoot. If you have ever tinkered with old cars, the issue resembled a vacuum leak.

Finding a tear in a hose leading to the Mass Airflow Sensor cured the problem.

The ‘gremlin’ was the mechanic who did the original work and did not check to make sure his ‘cure’ did not introduce more problems.

While I am out a few hundred more dollars to another shop, finding an honest mechanic is worth it.

From plumbers to electricians and yes, computer professionals, it is OK to say ‘I don’t know.’

Customers would much rather hear you say ‘allow me to figure it out,’ vs. your (insert issue) has gremlins.

The original shop has lost me as a customer because the mechanic did not check their work and Gremlins.

No matter who you work for or what you do, you have customers. Identify them and treat them as you would want to be treated. Watch what you say.

-Best

The Old Gray Mare Ain’t What She Used to Be

This might seem like a blog about horses or livestock but we will be talking about technology, and how to breathe new life in to your old computers.

In 1946 they designed the ENIAC to be the end all be all in technology. Twenty minutes of Computer time would replace over 240 man hours where calculations were concerned. The economic model fell apart with the amount of man hours needed to maintain the computer, not to mention the parts, ‘tubes’ and the energy needed to power it.

Today in this modern era of technology we have something known as Hardware Asset Management. If your CIO gives you a blank stare if you talk with him or her about it, consider hiring a new one.

CFO’s hate surprises. Without asset management one quickly learns there are no good surprises in business.

The modern day desktop has a life cycle of five years and the laptop, three. What if there was a way to extend that life cycle for a minimum investment?

They rate components in computers in something known as MTBF or Mean Time between Failures. Notice that does not ‘if it fails, but when.’

Looking at the different components within a computer, one of the most fragile and arguable important is the hard drive. Next would be the power supply, and any moving parts, which would be the fans, drives and cd-rom.

How do we mitigate this to an acceptable level of risk, and push the envelope out one to two or more years?

Normal physical maintenance should be at the top of every ‘engineers’ duties.
·         Visiting with the users looking for clues about what they are dealing with.
·         Visual inspections of how the machines are installed and cared for.
·         Regular dusting of the CPU and other fans looking or listening for bearings, etc.
·         Frayed cables or broken tabs on network cables.
·         Non-authorized software.

Managers of those individuals should be mindful of updates, security and so on. License compliance is part of Software Asset management and not in the scope of this document.

Now what about extending the life cycle of a computer?

The secret is SSD drives. As developers constantly up the requirements for applications to perform, we cast aside perfectly viable computers for newer hardware.

What if?

What if we could solve some of those issues with a simple upgrade? SSD Drives are under $100 for a Terabyte drive. A disk duplicator cost around $40 or certainly less than one hundred dollars.

Taking out the hard drive, placing it in the source compartment of the duplicator and the new SSD drive in the target; in 4 hours’ time you have a solid state drive that is no longer subject to accidental jars such as in laptops. More importantly than this, is the speed issue. You also have a perfect clone of the original meaning, you have a backup should something happen.

SSD drives are much faster than regular hard drives and there are no moving parts.

The laptop I am writing this on, was a retired HP with an I 3 processor and 6 gig of ram. One $100 drive later this laptop performs like a new one. Yes, the Office applications are still 2010 but, I have Windows 10 and it runs just fine.
Boot up time went from over three minutes, to under thirty seconds.

Application loading time is incredible and if Windows needs to swap, it is swapping to memory and not a slow hard drive.

Bottom line, I have a perfectly good laptop pulled from the retirement pile, for $100 and four hours of my time.

Since the copy process is automatic, you put the two drives into the machine, hit copy and go do something else until it is finished. Actual human hours involved were less than 20 minutes.
The old Gray Mare now is running like a colt, and I can save the money I would spend on a laptop and new software for something else.

For an individual this is an easy decision to make. Multiply this by ten or a thousand employees. Could your P&L use the extra boost?

Like always, I am a consultant and would be happy to visit with you about how you are doing business, and if there are ways to improve upon them.

Bio:
I was working with computers before Bill Gates was a household name, and Steve Jobs was still a criminal working out of his garage, designing and building ways to scam the phone company. I met him while supporting Next Step Computers during one of my jobs years ago.
From before ‘Al Gore’ invented the internet, to performing disaster recovery strategies for large and small companies, I stay active. Reach out to me on Linked In, or through this blog.
-Best

Apple Update: Do you want to do it now or later, or never?

This notice used to be no cause for alarm. Having been in the computer business for some time updates were always rather innocuous.

Novell was the first program that I dealt with that you had to read each and every “readme” and decide if you indeed wanted this patch or that.

Patches were not mandatory they were written for specific bugs or concerns. The problem with patches like that are, they can only be applied during a “service window.”

A service window is a time of the day and week when ordinary people are sleeping or not thinking about work. Holidays were great times for service windows as applying a patch would be the least disruptive for business functions. Midnight to five AM Saturday night into Sunday morning was usually a good time for a service window.

While Microsoft has taken the guesswork out of service windows, it would seem that Apple has as well.

You turn on your PC, and it says, applying updates, please stand by.

No matter how urgent your need is the updates will commence, and you will be patient.

With this latest phone update that crippled my one-year-old phone, I am a little gun-shy about taking any more updates from Apple. I am thrilled that they are going to repatriate billions of dollars bringing it into the US as well as providing jobs for Americans, I am not so excited with the fact that my phone is barely usable. The old 4S that I did not update is faster than my 6S.

To say that this practice of slowing down older product is reprehensible, does not begin to cover it.

I was seriously thinking about looking at an Android-based smartphone when I received an Apple watch for Christmas. Great Timing!

Now I have a watch that tells me when to stand and breath but works very slowly as far as my phone is concerned.

My first iPad worked just fine until I was going to give it to an older gentlemen to watch Netflix on or read Kindle stuff. I reset it and managed to brick it as they don’t have any software that works with that OS, and they don’t have the version of OS for that iPad available. Resetting it from a usable tablet to original killed it.

I don’t know why they cannot make the server smart enough to detect which product you have and offer you an IOS or apps that will work on that product? Oh, wait I do to know. They want you to buy more hardware!

I met Steve years ago while supporting Next Step Computers. I wonder how he would feel about what is happening today.

I would imagine he would be ok with it. Like the Schick razor they want to sell you new blades, or in this case more product into perpetuity.

I would think that consumer watchdog groups would be all over this nonsense. A thousand dollars for a phone is over the top, one should get more than a year out of it.

This Pc that I am writing from today, I built seven years ago. When I designed it, I put in components that were capable of playing the most aggressive video game of the day. Why? Here we are seven years later with the latest version of Windows 10, and it is still plenty fast.

An important note to keep in mind. Hardware is measured in MTBF which means Mean Time Between Failure. Hard drives die! Fans Die! Power supplies Die! Moral of this story is to keep your files backed up. If your data are only on your PC, you are living dangerously.

By files I mean data. Document and pictures, email PST files, excel documents and so forth.

Whether it is an apple update or windows update keep in mind that I have seen Microsoft updates brick computers.

As far as Apple is concerned, I am in hopes that they will correct their error and think twice about that kind of activity in the future. To screw up their brand in such a cheap way is beneath them in so many ways. If you want people to purchase, the latest greatest, make it stand head and shoulders above the rest. You might also work on the price!

-Best

Is Buffoonery the new American Norm?

“Doctor, when I do this it hurts. My hair is thinning, and I am tired all the time.”

“Is that all?”

“Yes, other than this strange growth on my neck. What can you give me to make it better?”

“We must run some test first to see if these symptoms are related and then figure out what is causing them.”

“You doctors are all alike, you just want to run my bill up with unnecessary test, so you can make a car payment or even a house payment. Just prescribe something, and I will be on my way.”

The patient in the above dialogue is a Buffoon.

Oddly enough, I get this same kind of rhetoric when I am called out to come up with a disaster recovery plan and discover that they have many other issues.

“Do you think you can fix these issues we are having?”

“What are some of the issues?”

“Computers drop off the network for no reason. Printers often don’t get their print jobs, we think it is the printer, so we keep calling Cannon out, but they never fix it! The internet is slow and sometimes unresponsive. Our phones don’t always work. The phone vendor keeps telling us it is not his problem but you know those vendors, get your money and then forget they know you. My lead guy tells me we need more internet bandwidth, would that fix it?”

“It sounds like you have some serious issues, when would you like me to start?”

“Start? Just go push the right button and fix it! How long will it take?”

“It depends on what I find.”

“What do you charge?”

“$125 an hour unless you would like to have me out here on a contract for a set amount of time.”

“What would you charge if I contract with you for two hours.”

“$250, (and it may be more if I have to deal with stupid nonsense like this, while I am working.)

“Truly I get this kind of stuff from CIO’s no less.”

The old joke about a thousand dollars regarding kicking a computer to make it work is just a joke. While that might end up being the final diagnosis (which I doubt), this is a mindset from those who have no idea of what they are talking about.

Truly if it is from someone outside of IT, it is not their fault. Their job is to run the company, turn a profit or drive the business to produce more of what they do. It is not to run IT. Now if the CIO has this dialogue with you as a consultant then you have issues.

Some people are in high up positions because of who they knew and not what they knew. Some are there because their parents own the company. I personally try to stay out of situations like that because it hardly ever ends well. I have done it many times in the past. One of the most frustrating things is working for a guy “CIO” who did not even have a computer at home. He knew little about computers or technology other than green screen 5250 stuff as a programmer, using RPG or Cobol.

When I walk in your door to resolve an issue or create a disaster recovery plan, there are things that I want to see.

Up to date network map.
A runbook
I will want to see the recent logs from the servers.
I will want to see your notes from the change control committee. (living document)
I will ask about your issues from the past to current. Are there pain points and what are they?
I will want to know what you would like to see as a deliverable. (an end goal)
I will want to know about your business model, so I can best position you for the future.
I will ask about the age of the hardware and what your hardware asset management looks like.
I will also want to know the same about your software. S.A.M.
I will want to see the licenses for the software that you have and I will want to see where the software is and when, if ever was it updated.

If you asked your CIO for these things, could he provide them?

As the CEO, ignorance is not an option. There are seldom good surprises in business.

There are many other things I will want to have handy before I even begin to diagnose, troubleshoot or create a disaster recovery plan. One of the most effusive displays of frustration from a client was when I discovered through digging that someone had spliced network cable improperly and it would need to be replaced. Cat 5 to Cat 3 no less.

Yes, I will want to know about the cable plant. Was it installed all at one time or has it evolved over the years? When you climb into the overhead ceiling to find a gob of electrical tape or even scotch tape holding network cable together, that will make your blood run cold. If they are that stupid or cheap unless they are under new management or are willing to hand you the checkbook, you probably should just walk away. Life is too short.

When I talk with potential customers, I can get a sense of their knowledge level quick enough. How is that done?

I was in data processing long before Bill Gates was a household name. Steve Jobs was still a criminal selling blue boxes made in his garage and CPM was the operating system. What I do is not cheap but, it is worth it. Most companies that have a disaster if not resolved within three days go out of business.

“We live in Dallas Texas, what kind of disaster could we have that would put us out of business?”

The disaster that I see the most often was caused by employee error. I do a risk assessment as part of the deliverable which many companies need for their insurance provider.

Now that we are in 2018 is this the year that you pay attention to your network and other infrastructure? Is this the year that you look at security both digital and physical? “yes, I do that too.”

If you like my blog, please consider following me.

-Best