Customer Service and #Life #work #job

Customer Service and #Life #work #job


Recently I picked up my car from the dealer after having some unscheduled work performed.

Key word, “Unscheduled.”

Translated, I had an issue with my rather new vehicle and even though the warranty covered most of the repair, I was still inconvenienced in that I went for 5 solid days without my car.  I still had to travel to and from the dealership; twice, and … I had to pay a deductible.

The process of getting the car into the shop was relatively easy.

The service writer was not readily available but after waiting for some time, he finally appeared.

I am an easygoing person.  I understand that people are busy and cut them slack when necessary.

Today however, when I picked up my vehicle I was told to go to the cashier’s office.

An elderly woman behind her desk did not acknowledge me.

“Maybe she is hard of hearing…” I thought…. “Hello…”

“Last Name?”

Not hello, not kiss my foot not anything simply “last name.

Giving her that, she finds my invoice and tells me what my deductible is.

She then said “sign here.”

Trying to make some sort of small talk with her was to no avail.

I am a customer service animal.  I give great customer service so when I do not get it, it is bothersome.

She is the last person that one deals with at the dealership and her attitude and demeanor was curt if not downright truculent, to say the least.

She then points to the machine to use my card in.

“Chip or Swipe?” I ask.

She looks up at me as if I have just insulted her, and points back to the machine.

Looking down once again, I see a small-post it note, with scribbled writing on it “no chip…swipe.”

At this, I stop talking and swipe my card… Either this woman is having a bad day, or she is the wrong person to be in this position.

She waits for me to put my card back into my wallet before asking me for the last 4 digits on the card.

Truthfully, it felt as if she was screwing with me.

Twenty minutes later, I see my car making its way through the parking lot.

Here is the deal….

I do not care what vocation you have.

If you are taking a paycheck for what you do, you had best be smiling.

If you cannot smile at your job, go find something else.  Life is simply too short to settle for something that you cannot do with a smile on your face.

“I am not suggesting that every moment of every day will be laughs.”

The majority of your time at work you should be able to do cheerfully.

If you are dealing with their customers, that mandate is magnified; as you must be able to project that cheerfulness in your social intercourse.

I realize that many are in jobs that are of necessity and only that, rather than what they truly would like to do.

  • What is it that you would truly like to do?
  • What steps have you made towards that end?
  • Are you a settler, whatever comes along?

Money is unavoidable.  Money is a tool that allows you compensation for your efforts.  Money permits you to trade that tool for food, clothes, rent etc.

Everyone has some sort of skill or talent, what are yours?

Have you taken an inventory of them?

Much like a leaf traversing a stream of water, many choose to go where the wind blows them.  Folks that is a mistake!

Develop a Rudder


We have all seen leaves in that stream of water. Some are in the middle and some coalesce along the banks, snared in the weeds.

If you want to avoid having some crummy job that you cannot smile at doing, take some control of your life.

Many sit back and wait for the government to take care of them.  Others come out of school having spent tens of thousands of dollars while learning nothing, and expect a corner office.

Another percentage has taken inventory of their life.  They have developed their skills and have taken a course of action that places them in the category of “properly employed.”

The bottom line is that you can do what you want, just know what it is that you want to do.

Take your interests and skills and match them up to some sort of vocation.

Match that vocation with the style of life that you want to live.

If you want to live high on the hog, you had best choose some white collar vocation and be the best at it that you can be.

It is not going to happen by accident.  You have to know where you want to end up so you know how to steer your boat with your rudder to get there.


A word about H1-B Visas

Businesses have been for a long time bringing in foreign nationals to work high skilled jobs for cheap.

These folks lobby congress telling them that our country does not have the talent they need to compete.  The amounts of visas granted each year is astounding.  These foreign nationals are indentured servants.

They are beholding to their sponsoring company.  Because a company sponsors them, they cannot leave that company without going back to their country of origin.

Tens of thousands of highly skilled Americans are sitting at home or underemployed because of H1-B Visas.  If we stopped that program, more than likely those companies would simply move offshore as many are doing every year.

My point to this is pick your vocation carefully.  You might also pick your politicians carefully as well. Too many are bought and paid for by special interests.  They do not really give two hoots in hell about their constituents.  Once elected you are no longer important until it is time for your vote again.


  • Customer Service is more than lip service; it is in fact a mindset.
  • If you cannot smile at work, you have screwed up; re-visit your choice of work.
  • Take an inventory of your skills and talents.
  • Plan your life style you want and work towards it.
  • Choose your education carefully; some trades will pay better in the end than white-collar jobs.
  • Some trades cannot be outsourced.
  • Vote for those that will secure the border as too many people make for lower wages for everyone.

Whatever you are doing for a paycheck, give it your best. You are after all taking someone’s money and for that, you are selling him or her part of you.  They are expecting the person that they interviewed, that is what you owe.


© All Rights Reserved 2016


















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