Category: communication

Disasters Big and Small

As a Disaster Recovery Specialist, I walk into many companies that are one step away from disaster. Some of them have been living on a wing and a prayer for a long time and are absolutely oblivious to the precipice on which they are perched.

One of the largest challenges one faces in this line of work are people. By that I mean more specifically egos. People are threatened by someone that “knows more than they do.”

Let me tell you a secret. This is a Jack Palance type secret, (from City Slickers) “This is the one thing” that will save your keister as well as change your attitude.

I worked for a man who owned this business that was very successful. I was a young guy fresh out of school and this guy saw something in me that I remember to this day. As time passed he took me under his wing and helped me knock some of the rough edges off of my “perception” of the world as it was. He took me out one day to JC Penny and had some sales clerk measure me for a suite and then he picked out a couple of them. We went to the shirts and he purchased a few of them right down to the shoes. While these were not super expensive, they were not cheap and his generosity never escaped me. The only thing that he did not replace were my shorts! Some might have taken offence to this but I am no creature of fad or style and while I would not qualify for a candidate on “what not to wear,” I did know that style was not my strong suite. “Knowing your limitations” is good advice, but not the secret.

Later he had me take over the service manager position in one of his branches which came with a company car and credit card. This was before the tax laws changed. He told me to use the car as I wished and if I took it on vacation to at least “pay for some of the gas myself.” He took me over to the office which was a good drive from the Dallas office. He regaled me with stories of advertisement and marketing. He told me the story of the sign with the waterfall on it by downtown Dallas. Back then it was a Pearl Beer sign. This man was pretty close to deaf. He was from Georgia and his accent was still very thick. It turns out that he was a tank commander in WWII. He told me that the secret to survival is to “surround yourself with smart people.” That not only applies to war, but business and oh yes, life in general. If you want to be successful, surround yourself with people smarter than yourself and learn to humble yourself. It is only by this step of humbling yourself will you realize the advantage of being around these people. I have never forgotten this and to this day I still practice this.

I offer this advice to all IT people in that “you are not the end all be all.” You cannot know it all even though you think that you do. We become focused on what interest us and then the rest of technology passes us by. Learn to control your ego for it is your enemy. No doubt you have heard the phrase “you are your own worst enemy.” Think of the truth of this statement and then marry it, own it and then change it. When someone starts talking to you about something which you think you know about and you feel that “anxiousness” start to well up inside, recognize this for what it is, you’re undoing. Squelch the feeling, take a deep breath and listen to what this person has to say. It may be worthy of hearing or it may be total crap. Before long this will be habit and you will have trained your ego to stand down.

One of the first steps in the DR process is an AUDIT. In order to prepare for a disaster one has to know what one has. This is done by an audit of the technology, how it is configured and of course managed. We look at policies and procedures and just really get into your business in a big way. The more you work with us the more you will get out of it. Conversely the more truculent or evasive that your staff is, the more it will cost. This is a “by the hour” service and time is money.

Audits are never fun but necessary, in that no one is perfect. Audits uncover the “dirt” so to speak and no one wants to acknowledge that they have dirt. Nobody wants to look bad so they are either un-helpful or become very defensive and blame the guy before them and so forth. No one in their right mind would welcome an IRS audit because of this. You know that you are playing by the rules but the rules are thousands of pages long. What if? Individuals should budget for an accountant for this reason. Companies should have more than one accountant “even if it is a small company” in that they can check one another. (another story for another blog)

While IT audits wont land you in front of a judge, it could have an effect on the bottom line in that deficiencies could be uncovered which could end up in with un-budgeted expenditures. Having an up to date DR and BC plan will not only prevent this but, will keep your IT department on their toes and up to date. A fresh set of eyes looking at how things are done contrasted against your business processes and needs, often bear fruit in that there may be a better way to do things. Personally I subscribe to “best practice” methodologies and policies.

Some companies don’t take IT seriously and look at it only as a necessary evil. An attitude which must be changed as IT is much more than a necessary Evil. IT is a resource which ties the entire company together. This department is the glue that binds most departments together as well as the interface between the customer and the company. In looking at the want ads occasionally one might notice ads for IT people with the following “PC Wizard” needed. Really? Does this person come from over the rainbow? The simple facts are that some HR people are totally bereft of any ability to interview for this position and the company as a whole does not take the department very seriously. I would liken this to the “audio visual club” at school. Know this all you who mock them, the nerds will inherit the earth. I digress..

If you really look at the way that your technical infrastructure touches every person in your company and your customers; your attitude on this matter might change.

During the process of a disaster recovery plan, this becomes very clear in that one of the pieces of this plan is a Business Impact analysis. It is during this process that the lights turn on in the CEO’s, or CFO’s head. I have heard the question posed to the CIO or CFO on many occasions “why hasn’t anyone told me this?” The simple facts are that the CEO’s job is to run the company, not the IT department. He or she depends upon the CIO to look out for the company on all things IT and a DR plan is simply one small part of it.

Simple programs like asset management and S.A.M. “software asset management” are not only not in play, but not even thought of. How can one budget for new stuff if one has no clue what one will need down the road? A complete Asset management program should be SOP in any company. This program accounts for hardware from the cradle to grave.

The same is true regarding software. Often time’s, companies pay way too much for software as it is installed by policy on computers with users who will never use it. Users may bring in their own software and install it, leaving a liability for the company to contend with should there be a software audit and it is done by the SBA.

While there are no good surprises in business there are certainly no good surprises after an event has been suffered by a company. A fire in the data center could take the entire company out of the marketplace for good.

Fire caused by poor cable management practices.

Human error accounts for a large percentage of the events which caused companies to fail. Doing a root cause analysis on failed companies who suffered a disaster you find that they did not value such a thing as “it will never happen to me.” You don’t have to suffer a Sandy or Katrina type event to bring your business to its knees. A simple mistake from some employee, working for a company without a business continuity or disaster recovery plan can ruin your day, if not your career.

It is at this time many companies wish that they had spent the money on such a plan. Too Late… If you fail to plan you plan to fail.

You can purchase insurance which will assist with the closing of the company but, that is not the way to go out of business, with a whimper, because you failed to plan.

Updated documentation of your infrastructure otherwise known as a “living document,” should also be SOP. IT folk absolutely do not like documentation, more specifically creating it. There are many schools of thought on this reason, but I suspect that laziness along with a “need” to have proprietary information so they are not expendable weighs somewhere in their decision. If the latter is your reason for not doing what is right for the company you need to re-examine your life.

If you are taking the paycheck you owe your employer the best that you can offer. If you managers feel like you have people in your department who are not expendable you need to address this post haste! One rule of preventing a disaster is avoiding single points of failure; and that means people as well.

Part of disaster recovery is averting disasters to begin with! Through solid best practices in policies and procedures, a large percentage of disasters can be negated.

One last topic on the subject that comes up from time to time. “Do I have a legal obligation to have a DR/BC plan?

The answer is not as clear cut as one would like. The interesting thing however from a legal perspective is that there is legal precedence whereby companies were held liable for failing to provide a more error tolerant system. They in fact were found to be negligent and case law purports to award large sums of cash to the plaintiff. These cases not only hold the owners of the company negligent but any and all officers of the company are liable. Think carefully about that promotion and VP title.

While companies are apathetic towards spending the money on such a plan, doing so is not only moral, it is strategic and most likely a legal obligation. As Billions of dollars are spent annually on technology to maintain a competitive edge “standards of care” and due diligence are required of all corporations both public and private. Not having such a plan violates the fiduciary standard of care.

-Best to you!

staylor@guard-protect.com

www.guard-protect.com

Moral Depravity

I have often suspected that those who run for office probably have some underlying mental aberration that needs addressing. In Anthony Weiner’s case there is no longer any doubt of his “issues,” which he really needs to deal with.

The sad truth is that people have a short memory. Coupled with their lackadaisical attitude towards voting for the best person (i.e. character) there is a good chance that Weiner will get elected simply because he is a household name. He actually has a “brand,” so to speak (in marketing parlance). You would think that the Democratic Party would discourage him from being in the public eye but no, they seem to thrive on the attention, good bad or ugly. Since the verdict is still out on what the definition of “is is” I am guessing that the main stream media will endorse his run for mayor, and paint him as simply misunderstood and really had no idea that the camera was on and pointed at his, well,… wiener.

We condone a lack of moral character, we condone being caught in lies and deceit and we condone allowing our people being killed, doing nothing to help them and we condone the president “killing” American citizens with drones. I often wonder if it is a matter of condone, or really just don’t care?

History will be the judge of all who are in power right now. Unless they censure the truth and write their own version for the next generation to read and believe, I don’t think it will look favorably upon them or us; as we put them there.

I am unaware of what the “crotch shot” actually showed of Mr. Weiner’s, but if it showed his cojones, my guess is that they are brass.

It will be interesting in a “human interest” kind of way to see if the people actually vote for this person.

-Best to you and those that you care about!

Below you will find an “idea” circulating around

Below you will find an “idea” circulating around the internet through e-mail and alike.

Whether Warren Buffet had anything to do with it is really irrelevant. The true issues are that power is a seductive force. Once these folks make it to Washington they loose their soul. Getting elected to congress is almost like winning the lottery! They write laws that do not apply to them i.e. “insider trading.” While you and I would go to jail (paging Martha Stewart) they not only can buy and sell stocks on what they know, they can create the environment with your money and invest before the company is granted some huge infusion of cash (bailout). That is akin to betting on the results of a “fixed contest.”

Washington is dysfunctional and growing the monster larger is not the answer.

If this makes sense to you, just point your friends to this and see what they think. Re-Blog it! A conversation regarding such things is always welcome and in fact, a healthy debate with educated people is actually exciting! So read on and tell me what you think.

-Best

Winds of Change….

Warren Buffet is asking each addressee to forward
this email to a minimum of twenty people on their
address list; in turn ask each of those to do likewise.


In three days, most people in The United States of America will have this message.


This is one idea that really should be passed around…


*Congressional Reform Act of 2013


1. No Tenure / No Pension.


A Congressman/woman collects a salary while in office and receives no pay when they’re out of office.


2. Congress (past, present & future) participates in Social Security.


All funds in the Congressional retirement fund move to the Social Security system immediately. All future funds flow into the Social Security system, and Congress participates with the American people. It may not be used for any other purpose.


3. Congress can purchase their own retirement plan, just as all Americans do.


4. Congress will no longer vote themselves a pay raise. Congressional pay will rise by the lower of CPI or 2%.


5. Congress loses their current health care system and participates in the same health care system as the American people.

This one seems like common sense doesn’t it?
6. Congress must equally abide by all laws they impose on the American people.


7. All contracts with past and present Congressmen/women are void effective 12/31/13. The American people did not make this contract with Congressmen/women.

Two four year Terms
Congressmen/women made all these contracts for themselves. Serving in Congress is an honor, not a career. The Founding Fathers envisioned citizen legislators, so ours should serve their term(s), then go home and back to work.


If each person contacts a minimum of twenty people then it will only take three days for most people (in the U.S. ) to receive the message. Don’t you think it’s time?
We can do better than 20 with Twitter, Facebook, and of course the power of the BLOG!


THIS IS HOW YOU FIX CONGRESS! I would also add Washington.

If you agree with the above, pass it on. Lets make it (dare I say it) Viral!

Actors

There are many people who have “danced on the silver screen” in my lifetime. There are many that I would watch the movie simply because they were in it. This held true for the “silver screen” and of course the purchase of same via “laser disc, (yes I go back that far) video tape, DVD and of course Blue Ray.

It was not until I found the Hollywood elite; espousing their opinions on political issues did I take notice of the perfection to which their craft was honed. One guy, who I really like; on his twitter profile says that he is a: professional pretender. Yet he elucidates his opinion as if it were fact; which many take as such, as he plays a news anchor on the tube. One would not let Alec Baldwin fly the jet as he plays a pilot, neither should you take their opinion as the gospel.

There are others that I admired as well until they open their mouths, unscripted, and now I find them an ignorant, bigoted, waste of skin! To be so talented at your craft to fool the country is akin to being a politician! While I congratulate you on your skill, thanks for the look behind the curtain.

I will no longer enjoy the programs with you in them, as I don’t like the “real” person who you are or, that you have become.

We all have talents and of course opinions. If you happen to be a thespian and you choose to proffer some factoid on being such, good for you. To speak with authority on that which you clearly know nothing about, is bad form, and misleading to those that listen to you.

While we clearly give you that power, remember dear friend, it can be stripped away as easily when you remove the cloak, and give us a peek at the monster behind the mask.

I also take issue with those in Washington, holding in high esteem as role models those who sully the name of entertainer, by their vulgar behaviors, their lewd clothing and or dance, and their rather offensive words in their “music.”

What legacy are we as a people leaving behind?

Thanks for reading my blogs, and as always, –Best to you and those that you care about!

Viri-The Truth about Bugs

Any of you who have read any of my blogs know that I have a thing for “the truth.”

We live in a society today that regards the truth as an inconvenience. So here is the truth about anti-virus software from someone’s perspective that fought the very first virus in 1981, without the benefit of anti-virus software, on a 300 node network.

I cannot personally get into the mind of someone who creates these things. One wonders why someone would spend the time to create a piece of software that literally is destructive in nature, when the person who created it cannot watch the affected person anguish over his or her brand new PC running at the pace of a snail.

Normally, (I say normally like I know,) but it is my opinion that when someone does something malevolent, they want to witness the carnage; much like the people who killed and maimed so many in Boston. They hung around to watch the chaos, carnage and all of the injured people and then took some sort of “delight” in their handy work as expressed by their smirk.

When I think of someone who might create viruses, I picture some fat, anti-social kid with pimples, sitting around in his mother’s basement, in his underwear, trying to figure out some way to “show-em” that he is important, by creating a virus. I think that it is more than that however. While I do think that stereotype might fit some of them, I believe that it goes much deeper than that. (Don’t bully the nerds.. They are people too.)

Since a million or so viruses are written each year, you know that there must be millions of programmers writing them, or at least hundreds of thousands. Some claim that it is the Russian mafia. I was not aware that Russia had a mafia but I guess if we have one, so should they…

There is a practical use for viruses in that they have something called key loggers, that in fact will copy your keystrokes and when certain key words or phrases are caught, the passwords to you bank account and or credit card information are sent off to someone who compiles a list of such numbers, and sells them to the highest bidder.

Some viruses are written in such a way as to replicate when you try to delete them. Just when you think you have your system cleaned, the virus pops up again and does its thing.

Others are time bombs, sitting harmlessly on your machine waiting either for an event or date to activate.

There are far too many to write about but, you get the idea. The only way to be 100% protected from an infection is to never hook your machine to the internet and never put any software on it. Sounds impractical doesn’t it, well, it is!

There are many different anti-virus software packages out there, some cost big dollars, and some amazingly are free!

I plan on looking at this one soon…

First Truth -With anti-virus software, you usually get what you pay for, and if it is free, it is not worth what you paid for it!

While I will admit that free is better than nothing, it is only slightly better.

While no antivirus software is sacrosanct, some are much better than others. The trick is to find one that not only is layered in such a way to handle your basic anti-virus functions but, also takes care of your e-mail; as the largest percentage of infestations come in through e-mail; unless of course you are big into porn.

Ok, that was a challenge to find something that I could post..

Yes I know that the internet was made for porn…not really, but that is most probably the reason that the internet took off as it did. Porn is in fact a huge business with lots and lots of dollars spent on it… Another blog for another day.

I have removed viruses from computers that had each of the popular anti-virus software on them. That tells me that there is no silver bullet. How could there be as there are millions of viruses out there are more are created each and every day!

Currently, I am sold on Eset-Node32 www.eset.com Do I still see infected computers that have this, yes, but not near as many as some of the others.

The bottom line here is this; don’t skimp on anti-virus software. If you purchase it, and support the company, and others do as well, than they can afford to keep folks busy searching for new viruses and devising ways to defeat them, as well as improving the product.

Full disclosure, I have no vested interest in ESET. My opinions are my own and are derived from years and years of removing viruses. Tomorrow you may ask me which is the best and I may like Trend or Norton… Today and for the last few years it has been ESET. I often evaluate other brands, as I need to know for myself, so I can feel confident promoting one over the other.

Second Truth- When evaluating software, look for something that has a light footprint.

What do I mean by that? One of the reasons I dumped a trusted anti-virus package is that its footprint was so huge, that I could not use my PC. It actually was worse than having a virus, as the utilization was high and the memory it took to run was astounding! While the pc was kind of protected, it was unusable.

PC magazines and consumer reports are good places to look. I like to talk with the “nerds” at the computer store as they see even more of this than I do. By the way, when I say nerd, I say that with utmost appreciation for them, as I are one albeit and old one, or “seasoned.”

I actually have a favorite virus if you can believe that. Back in the early 80’s someone wrote the “pong” virus modeled after the video game “pong.” How this would work is you would be in WordPerfect just typing away on that miserable blue screen and all of the sudden out of nowhere a “pong ball” would appear. It would start traversing your 13 inch CGA monitor and as it came in contact with one of your characters in your document, the letter, would tumble down to the bottom of the screen. I give them an A for creativity but, as clever as it was, it still destroyed the document as it was un-recoverable.

Could not find a picture of the pong virus so … I like Homer..

Once we networked the PC’s even in the world of DOS, the virus found a home in that once in, it had access to hundreds of computers and servers. When Al Gore invented the internet, (can’t let that crap rest,) now we can infect millions of PC’s; world wide!

Be sensible where you go, don’t open attachments that you are not expecting, get a good anti-virus software and scan your machine every so often. There are many good tools on the market to help as well and that too is another blog for another day.

If your experience is different from mine or you have some experience to share… Comment!

-Best to you and those that you care about!

Simpson’s Tapped Out

I was asked, “Don’t I ever write about something whimsical?”

I don’t understand why pinworms are not whimsical but, In light of that comment here is my attempt at whimsical.

In April of 1987 the Simpsons were introduced as a cartoon short on the Tracey Ullman show. After which she went out to the audience and bellowed her now famous ending to her show.. ”GO HOME…GO HOME!”

I was watching that night and thought that the creator of the Simpsons might have something. Twenty Six (26) years later the show is still on during prime time and there seems to be, like me a “faithful audience”.

Without the DVR, I must confess that I would probably not watch it, but that can be said of just about all TV. I know too many folks that live their lives around the lineup on different channels. I would prefer to live my life and fit in television entertainment when I have nothing else going on.

Recently during the Christmas Holiday, during a visit with family; I discovered “Tapped Out.”

I have played every day since then, sometimes several times a day. What is my draw to this game, and more importantly why do so many folks play this game! I am not a gamer and do not generally play games.

The recreation of the Simpsons characters that I have watched for so many years and Quimbie’s evil laugh, are probably two of the largest reasons.

Pros: I think that the game introduces children to some Time Management skills in that in order to succeed in a short amount of time one must know what each and every toon is doing and more importantly, when they will come off task. This is so they can be “re-assigned a task.” Giving them task which correspond with the times that you will be able to “play” once again are key towards efficiency.

The currency in this game is interesting as there is cash and then depending upon the event there are special things like hearts from Valentines Day which earn one special gifts. Coins from Christmas or the “winter holiday” earn special things that are only made available during the event, and like now there are eggs from the snakes from the whacking day event. By whacking larger and larger number of snakes one can get more prizes.

In order to succeed at these events you need to have friends that will help. It is imperative that your friends visit your town and give you what you need and in return, you visit their town and reciprocate. So in a way this is teaching team work.

There are remedial financial lessons to be learned as you have to do something with time being the common denominator to earn cash with which to purchase land or houses or what have you.

The Cons: Donuts and cash..

There is another currency which is of all things donuts. You can earn donuts but with such infrequency it is almost not worth mentioning. People purchase them for real money. A dozen for $1.99 and the price goes up from there. Now if they are using this money to pay the programmers I am ok with that except “kids” are playing this game and some young enough that they may not correlate that money that they are spending with the actual value of what they are buying.

Scratch off’s. I am sorry but, this part of the game with the $1 option to play for donuts is tantamount to gambling. I am not certain how this has skirted around the laws but, here you could have children gambling, thinking that they are going to win “mega donuts” for a dollar and only get a few. This is germane in that there are certain items only available for purchase with donuts (cash).

There are several flaws with the graphics that constantly plague this game. The characters often end up doing a “moon dance” backward and through buildings and houses and what have you as well fragmented buildings or dumpsters or houses often clutter the screen causing one to shut down the game and start again.

All too often we get to see Bart with a network cable in his hand telling us that it cannot reach the servers, please retry.

I would like for FAT TONY and some of the other mute characters to have a voice as well.

One positive about this game as it evolves in parallel to the show. Something is added or changed with each new show and that keeps it lively.

If you like this and you happen to play this game, I am staylor823 using the Origin account and I need eggs! LOL (Was that whimsical enough?)

Good playing or fishing or whatever makes you happy!

-Best to you and those that you care about!

Electronic News

Many of you will not really have much knowledge of what I am going to talk about here as it relates to the electronic industry and your pocket book. By the time your done reading this, you will be enlightened somewhat.

Not too long ago some Chinese company produced something known to me and anyone who knows technology as a capacitor. These live in just about any electronic device that you might have.

The problem is that the formula for these was invented in Japan and it was liberated “Stolen” from the Japanese plant and sold to someone in China. Industrial espionage happens all of the time and there are many famous cases that I could site; The TV and Radio are two off the top of my head.

The problem with this formula is that they did not get all of it. They got the part for the dielectric, (the part that separates the internal plates from shorting) but they did not obtain the stabilizer for the dielectric; so after a few months to a few years the dielectric breaks down and fails. These capacitors were sold to many different manufacturers including Dell and LG to name two.

Other computer board manufacturers are also loaded with these defective capacitors. One of my LG monitors stopped working and for about $6 and change and about one hour worth of work, I replaced all of the capacitors on the power supply/ inverter board and, Viola; the monitor is as good as new. The most difficult part of the procedure was taking the monitor apart without damaging it.

Last night one of my desktop crapped out. The power supply went south. I happen to keep new power supplies on hand so I simply upgraded the power supply from 300 watts to 600 watts which also sports a larger cooling fan. It was a win win!

As the power supply houses some pretty cool parts for those of us who still build things, I took it apart and there it was, a capacitor that was bloated, standing out like a sore thumb. The fix probably would have cost me $.50 but as it was a 300 watt power supply I elected to scrap it. 300 watts is really too small, and of course much cheaper than a 600watt.

A few weeks ago I was working on a dell for a gentleman and the onboard video card was working terribly. There were lines in the picture and it was not syncing correctly. Examining the board around the GPU I noticed, you got it, puffy capacitors. I installed an inexpensive video card and turned off the internal one. Problem solved until some of the other capacitors in the box fail.

A friend of mine works for a City here in Texas and part of his job has him traveling to the Dump of all places. There in some building at the dump are flat screen TV’s microwaves and so forth that have been discarded. He picked up several flat screen TV’s that were discarded and for a few dollars repaired them. While he is the ultimate recycler, it is a shame that we do not repair things any more. One has to wonder if we are spending too much time with video games instead of tinkering. One night at dinner with some friends I was gob smacked to learn that one of the guys at the table had no idea how to change spark plugs. These are the type of people who call on people to do things for them. While it may make financial sense to do this I simply cannot pay someone to do something that I am perfectly capable of doing with a few exceptions.

This week being “earth week” I would encourage you to think about getting things repaired instead of trashing them when they break. Electronics are known in the industry as Ejunk. There are companies that specialize in recycling this type of thing but, they are becoming harder to come by. I suspect that the EPA makes this type of business a tough one to run, and not be out of compliance in some small way.

Most of us have no reason to know this but, the dumps all over the country are filling up. There is a dump not too far from me here in north Texas that at one time was low land covered in water; and is now reminding me of the foothills in NorthernCA.

A lot of this e-junk is shipped to third world countries where families hover over open fires, melting the solder with the fire, removing the parts off the circuit boards for the metals that they contain. Since it is an open fire, the board is blackened and the people doing this breath in those toxins along with their children who are helping. It does not even stop there as this residue litters the grounds, the water supply, the air, and what have you. We here in this country do not have a clue; we simply think that we do our part by most of the time, throwing that soda can in the blue bin. Once we toss stuff into the bin do we ever think about it?

I come from a time when there was not so much stuff trashed. I bought a broken TV at a garage sale for $5 as a kid; and learned how TV’s worked and for about $3.50 for a new high voltage rectifier tube, I had a nice looking portable TV at the age of 10. At 13 I wanted money to buy a new CB and antenna. Mowing lawns seemed like a good job. One could make $4 a yard…. Currently I pay $25 a week, and this is one thing that I will not give up. As I put my plan in the early 70’s together, I would first need a lawnmower as my dad was dead set about me not using the family lawn mower on others peoples yards. He was right to be concerned as I killed 3 lawnmowers on one person’s yard for $2. That is another story..

Again I went to garage sales and found a lawn mower that did not work. I pulled it through to make sure that there was compression and nothing bent, and bought it for $15. After a trip to the library checking out a book on small engines, I digested the book. Lawn mowers have points and a condenser under the flywheel and those are known to be problematic. I checked for spark and there was none. The local grocery store sold parts such as these and for a few $$ back in the day, so I now had my own lawn mower.

I purchased three lawnmowers all together in similar fashion along with an edger. Gas cost about a quarter to fill up my can and that would last me about a week. I created my fist direct marketing campaign at the age of 13 with three sheets of paper, two pieces of carbon paper and my best penmanship that I could muster.

I mow yards

Please call 242-XXXX

For an estimate, ask for Scott.

I wrote this until I filled up a sheet of paper and then cut them out much like Avery labels would look today. Armed with a shirt pocket full of “flyers” and some scotch tape I went door to door canvassing my entire neighborhood.

The interesting thing about all of this is that those types of campaigns have about a 2% return or hit rate. That was the figure 42 years ago and oddly enough, that is still the figure today! I still do direct marketing campaigns; just not to do yard work. J

I did this for several summers; it paid for my first car, and lots of photographic equipment, and oh yes a CB that quickly turned into Ham Radio equipment.

Where are those entrepreneurs today?

As you can tell, I still do this today. Not that I go buy things at garage sales to repair but, I do restore antique radios that I have purchased either online or from individuals. Some just make their way too me as friends know that I do it, and they are tired of storing it.

So when your flat screen TV dies if you know anyone with any technical prowess, have them search the web to see if someone has posted a fix. It may very have been me. Have them try it. The parts are available in the form of a kit from some people online for as little as $12.

There is a good feeling that comes from repairing something that otherwise would have been put into that growing mountain of pampers, kitchen waste, and of course defective electronic devices that needed about $6 to $10 in parts.

As a side note I did this with cars as well. At one time I had 13 cars which I bought for next to nothing as they were broken. I picked up parts from a junk yard that the owner had an old TV, which always needed fixing. I would fix them and sell them and I enjoyed the process. That was back before the computer was installed into the car which controls everything relying on sensors for information.

Like the lawnmower, back then you needed spark, gas, air and compression. Today you need an analyzer of some sort that can interrogate the onboard computer and find out what the failure is. Usually some sort of sensor that you did not know that you had.

-Best to you and those that you care about!

Effectively communicating and succeeding as a Manager, using Speech and Non-Verbal Techniques

When you see the word “speech” it may conjure up that heart stopping moment when we are ask to get up in front of the class, a group of peers, or perhaps in front of hundreds of people and give a talk. Even if you are the SME (subject matter expert,) that does not make it easier to get up in front of a bunch of folks and talk. (With lots of practice it gets easier.)

Today; that is not the topic of this particular blog. Today I would like to address how we communicate as employers or managers to our subordinates.

I could not help but notice how some managers, “ask” their subordinates to accomplish some task. Really? .. ASK?

If I were “asked” if I wanted to sweep the floor, or some other mundane task, my immediate response (possibly just in my head) would be “hell no!” If I have a choice, the choice is “let someone else do it.”

If on the other hand, I am instructed to sweep the floor (not asked,) I will grab the broom and go about sweeping the floor.

My point is, not only in verbal communication do we “Weaken our speech” with seemingly innocuous phrases like “if you don’t mind, if it is ok with you, how would you feel about, when you have time to…” and the list goes on. We in fact loose authority and run the risk of sabotaging our project, when we weaken our speech.

So when you speak as a manager, use that authority that you have been granted with that title. Do not ask how someone would feel about this or that. Tell them what and when you want this or that done, and do not give them the option of telling you how to run your department or business. When they earn the title of boss, then they can tell their subordinates how they want things done, right now, it is your turn. This of course comes with the understanding that you have done your due diligence. That you know what is going on with each part of whatever it is that you are working on; and know what each and every employee is doing.

We also do this in e-mail or other interoffice memos. The main difference with e-mail and memos is that once in writing, it is there forever, for anyone who may be copied in on it, or it gets forwarded to.

We are in fact judged by how we speak, or write. Whether it is the politically correct thing to do or not, “we do it!” We all do it! Remember that old axiom “better to keep your mouth shut and people think you a fool lest you open your mouth and remove all doubt?” Sometimes we are forced to open our mouths, so educate yourself before you reach that point.

While e-mail has become the norm as far as communication with peers and alike, many of us did not take English class too seriously, and it shows! No time like the present to learn how to craft simple e-mails. Once you “pen it” and hit that magic send button, you have no idea the life that it will take on, where it will go, and who all will read it.

I once authored a memo that went to a corporation of over 30,000 folks. There was a typo in the memo (you instead of your) and while my supervisors were no literary geniuses, and took a screw-them if they can’t take a joke attitude, I was mortified. Treat e-mails and memo’s as if they are “IED’s or road side bombs with a hair trigger.” Do not get in a hurry when writing an e-mail that may be seen by your boss, or potential boss. Spell check, read it out loud, and if you have a trusted friend, ask them to proof it. One trick that I find that works is to print it, and read it from the paper. I realize that on “earth week” that is probably not the most politically correct thing to say, but it is true! I am not one for political correctness anyway; I think we have taken it way too far. That is another topic for another blog.

When I first entered into the corporate world, which seems like yesterday; the executive dictated a letter to his secretary. She wrote it down on a steno pad, in something called “greg shorthand” and then went about the task of typing it up. She would then put the letter (draft) into his in box where he would read it, mark it up, make changes and then she would once again type it up. This process could go on all day. There was a study done once that concluded the average business letter cost about $100, back in the 70’s.

Today we have no secretary to “fix it” and make it pretty. People from the board-room to the mail room have the same e-mail, which connects not only to everyone in the corporation, but to the outside world. We no longer write many formal letters, as e-mail, text (sms) and instant message is on our desktop. Are you beginning to get a sense of how important that English class was that you slept through?

How many times have you read something that someone has written and found a typo, or a grammatical error? I frequently find them in books that have reputable publicist. What is the first thing that you do or think? Yep, we judge them. We either think that they are not very smart, or very clever, or we may even question where they went to school, or if they did.

“The pen is mightier than the sword” is not simply something for writers to gloat about (which they should not do, as most writers could probably not even lift a sword,) it is in fact a powerful tool. Unfortunately, like Damocles sword it is double edged, and is indeed hanging by a thread. Be very careful and deliberate what you write; keeping the audience and secondary audiences in mind.

I heard an impressive lady the other day who said, she speaks her opinions like they are facts! They are indeed “her facts!” She claims that she is perceived as a bitch, and I can see that. Is that wrong? Should she care how she is perceived? I for one was very impressed by her talk, and I am not easily impressed. In management we are entrusted by our superiors to get the job done, and your employees become “your tools.” While I don’t use the phrase “tool” in the pejorative manner that we hear it used today, employees are in fact implements of and end to a means. The manager uses the expertise of his or her employees, to reach an objective or several objectives. If they start asking their subordinates to do this or that, their timelines may suffer as well as the project(s) as a whole. When you give up that authority to your employees, (when you have time) you are no longer an effective manager. Your employees usually don’t have the whole picture or the sense of commitment or urgency to the project or end goal which you do! Clear task with authoritative language broken down into milestones and expectations set by you are mandatory, if you are to succeed as a manager.

If you think about it, you are actually leading and mentoring by example. Employees (not just yours) watch you. They observe more than you think, and that includes the two hour lunch, or the fact that you passed gas on your way to the bathroom. You are held to a higher standard. It is probably not fair but it is the way of the hourly vs the salaried employee. They are long gone by the time the managers day usually ends; but they are not there for that.

So instead of “how do you feel about coming to work on time” vs. “the office opens at 8, and I want you here. If you can’t do that, I will find someone who can.” Will the latter earn you the title of bitch or bastard? Who cares? When they work for you, they play by your rules, not theirs. If you worry about how your employees perceive you, than your are in the wrong line of work.

To be fair, if they have issues getting to work on time, you probably need to find someone else to do the job anyway. Conversely, if you have good employees, as I have been blessed with on so many occasions, I will go out of my way to take care of them in compensation, training, bonuses etc. While there is no need to deliberately alienate your employees, they are not your friends; and you are not theirs. At the office there is an expected decorum that must be adhered to; not only by them, but by you as well. The phrase “it is lonely at the top is not just a phrase, but can be a way of life, at least from 8 to 5.

One last piece of advice that I will share that is a little off topic, “Never under any circumstance hire anyone that you cannot fire!” I want you to go back and read that again. Read that until it sticks! Make certain that you have no sacred cows working for you. By that I simply mean, everyone; “including you” is replaceable. If you own a company and you have certain employees that you cannot live without, change it fast! No one should be held hostage by having to keep someone around because they are the boss’s kid, or they are the only one who knows this or that program or system; or they are “your friend!” The largest screw-up that I see constantly is that there is no documentation, anywhere on the systems, processes, key players, vendors etc.

If you want to see how survivable your business is, run a disaster recovery drill with non-key players or bring in temporary employees from a staffing firm that have the skill set, just not the experience with your company. Then using your “living document,” re-create your business in a hot site. If that does not go well for you, and you want to fix it, call me! http://www.guard-protect.com

Hope this helps!

-Best to you and those that you care about!

Transformation

Our way of life is transforming as the days and weeks pass.

Not so long ago traveling by air was not only easy, but enjoyable. It was actually a treat to arrive at the airport; people were there to make your trip pleasurable, from helping you at the gate to making sure that you were comfortable on the plane. The flight attendants, “stewardesses’” back then, treated you like they appreciated your business.

Once in the air, the beverage of choice was offered. You could even get a deck of playing cards to help you pass the time, no charge. Food was offered on most flights and it was of a quality that was palatable and in some cases “if you flew first class” compared with some fine restaurants.

On longer flights you were provided a small kit with a toothbrush, toothpaste, and some even included a small razor and mirror. There might also be one of those mask that you put over your eyes so you could block the light out and snooze through the flight. Traveling by air used to be pleasurable.

In stark contrast today one must arrive at the airport two hours earlier than the flight. Once there, you get the distinct impression that you are being looked at as a possible suspect for a crime that has not been committed yet. You are cautioned about making jokes to the TSA as they could arrest you or at the very least detain you simply because they wanted to. You are stripped of your shoes, belt, jacket and anything in your pockets and then subjected to a virtual strip search where anonymous people in some room examine your naked body, looking for anything that is suspicious. During this process these folks without a sense of humor order you around like you are indeed a prisoner in some sort of exercise yard, which happens to be a terminal.

Never mind the fact that you are being exposed to ionizing radiation, the government(s) have decided that the laws of physics have magically changed and now this radiation is safe, compared to how unsafe it was just a few years ago. They compare it to the radiation that one is exposed to at high altitude and how in comparison it is not that much. They are also talking apples and oranges as cosmic radiation is different from ionizing radiation but, they don’t offer that up as that does not fit their agenda. Keep in mind that the “truth has no agenda.” I would look for frequent flyers to have a higher rate of skin cancer in the future. If I were a frequent flyer, or flight attendant or pilot, I would make having a good dermatologist a priority, as well as keeping my yearly visits.

I am reminded of the board of directors from the different tobacco companies sitting before congress telling them that tobacco products and all of their additives were totally safe and did not cause cancer. People will say anything when it fits their agenda.

Your baggage and clothes are not safe either. When I travel, I take the clothes that I am going to wear to the cleaners and have them cleaned and folded so when I arrive at my destination, I have clothes that have some modicum of professionalism; in that they are not wrinkled beyond belief. On my last trip my bag was opened by the TSA and my folded laundry packaged in plastic see through bags (much like it would look straight from the store) was opened, disheveled and crammed back into my bag, like I have done when returning home, simply getting the soiled laundry back into the bag to once again make its way to the cleaners. I think that I will start just packing my soiled laundry, cramming it into the bag and once at my location, send it off to be cleaned.

Traveling by air is just one place where it resembles more of a police state than it should. Any form of public transportation is scrutinized by different means of security.

In most of my travels I can not help but notice cameras at every intersection. I may have read 1984 one too many times but, it certainly bears paying attention to the facts that these are probably not for traffic control. In major cities all around this country at least, and I suspect others, there are cameras watching everything. I would argue that your privacy is being invaded in ways that you don’t know about.

The local police have devices that can detect heat signatures (FLIR) in total darkness. I have been told that these can detect the presence of heat through a wall. I would suspect that the local police are not really interested if you are home or where you might be but, my guess would be that via flyover or random screening in the debt of night, they could be looking to see if you are growing things inside your home that you ought not to be. To my way of looking at this, it is an invasion of your privacy and should not be allowed without a warrant.

Technology is outpacing our humanity. Today we have a 29 year old, holding the keys to nukes in a xenophobic country; threatening the stability of an entire globe. We have companies like Raytheon and others manufacturing drones that have been used successfully in the war effort, now in the hands of a government that seeks to “fundamentally transform our country.” They now think that it should be legal to fly these drones over the US. These drones have the ability to peer in open windows miles away and see what is going on, to tracking your cell phone and who knows what else that it can do. I do know that it can tell what clothes you are wearing (or not wearing) while flying at 17,500 feet. By the way unless you happen to see it flying over head, it is silent enough that at altitude you will not know it is there. I know this because while floating in the pool, looking up, I saw one flying overhead. There was no sound.

Today most of us carry smart phones. I have no doubt that they can be controlled by third party entities, at their discretion, switching on microphones and or cameras at will. We have seen this in laptops sent home with school children, do you really think that you have any expectation to privacy in your home? With built in GPS, they know down to a few feet, exactly where that phone is.

One really has to wonder why we are giving so many free phones to people that cannot afford them. Is it really to “give them a shot” or is it a way to get inside Intel into their lives and activities.

While this sounds like 1984 and the work of science fiction, I would not be surprised to learn at all that this is not fiction at all.

This much power in the hands of any government is simply dangerous at best and could be disastrous. Please remember that absolute power corrupts absolutely! The new facility that the government is building 25 miles south of Salt Lake City may very well be the control center for these types of activities and not the data retention facility that it is touted to be. It may very well be a data retention center too, but my gut tells me that it is much more than that. It would take a facility that large to house the amount of people necessary to accomplish the surveillance of that many “people of interest.” Those people may very well include anyone that attends church, or works for a particular company, or possibly those who are on the government dole.

History is rife with abuses of this government, as well as others. J Edgar Hoover was notorious for abusing his power. We as a people have forgotten history or failed to learn from it. History is cyclical when you fail to learn from it. “We will repeat it.”

With the creation of the patriot act under George W., we Americans gave up rights that we may never get back. With this recent explosion in Boston, we may see new laws created, taking away even more of our rights to “protect us.” (Remember, “Never let a disaster go to waste”) The random acts of violence “terrorist activity” are one way to get people to not only submit to further oppressive measures by a government but, they may very well cause some to insist upon it.

With our borders unsecured, we have no control over whom and what comes into our country or for that matter what or who leaves our country. The government should be focusing on that rather than chipping away at our rights as Americans. We as a people should be demanding that our borders be secured instead of worrying about the feelings of potential voters. To politicize immigration is simply treasonous and all who do this should be fired. Protection of this country, its people and its constitution should be their primary goal, and anything else should not come before this.

Full disclosure; I am a writer of science fiction. I think outside the box; which is great if you are a writer. I would also offer that through history, most science fiction becomes science fact. I have no inside informants or sources of info other than what can be observed by looking, or researching topics of interest on the WWW…

-Best to you and those that you care about.

“Offer only good to new subscribers”

“Offer only good to new subscribers”

Customer loyalty used to be important to companies who offered subscriptions to whatever it was that they sold. This could be a magazine or cable TV.

How many times have you seen a cable TV ad offering the same service that you have for less money , “for new subscribers only?”

I had been with my cable TV provider for 16 years when I realized that by switching I could get faster internet, less expansive phones service with free long distance and oh yes, every premium channel offered for half the cost of what I was currently paying. This included offers that expired in 12 and 18 months but even after the promos expired, I would still be saving $100 or more.

There are other services like satellite radio. If you call up and use the magic word “cancel” you will you will transferred to “retention specialist” who has the flexibility to make you a better deal. Why don’t they offer you a better deal to begin with?

There are other subscription services that I pay for where special deals are offered to new customers, including books. Truthfully I would like the book offered but I am already a supporter / subscriber so, too bad. I would guess that if I were to call and cancel and then sign up again, I could get the book but that is rather disingenuous, not to mention a lot of trouble.

My power company on the other hand contacted me about the time my contract with them was to expire and offered me a better deal to re-sign up with them. Had I done nothing, it would have stayed with them by default so, if you want a good power company and cheaper electricity contact me via comment.

While I realize that “offer only good to new subscribers” has become the default way of doing business, I for one think that it “stinks on ice.”

-Best to you and those that you care about !